KGM Classic Car Insurance Nightmare

[littledotty27]

Just a brief intro into what has happened & any advice appreciated.

 

In jul this year my hubby was turning right on a roundabout & a car from the left failed to stop,causing front end minor damage.

He hurt his wrist which resulted in a visit to A&E.

 

He contacted the insurance and gave full details of the accident,they then sent a claim form out for him to fill in. A call also to confirm an engineer was coming to assess the vehicle on a specified date,where I waited in & no one turned up.

He had pics of the other parties damage to the car along with personal & insurance details & witness name & address.

To date he is now waiting on the release of compensation cheque for his injuries which was tendonitis,but the car has still not been repaired.

 

 

Since then he has been passed from pillar to post,not knowing what is going on.

 

He called KGM 2 weeks ago,who stated that they are not dealing with any claim and had never received any paperwork nor had they sent any out to him.

He spent over an hour on the phone,explaining the details of the accident & was told at the end of the call he would be contacted.

He has called again today (KGM) who told him they were not dealing with it as it had been put down as a total loss and a company call AI Claims was dealing with it now,he was put through to AI Claims and was told they wasn't dealing with it either and someone would call him back...still waiting...

 

It is a classic car valued at £3k and the policy states that as a classic policy they will repair the car at all costs.

 

5 months of to and fro and still no-where near further.

 

They really don't know their head from their ass...can anyone suggest what to do next,otherwise it's all going to get very heated and alot of harsh spoken words.

[buzby]

Insurance Ombudsman, is the only route. Are you SURE the policy states a repair guarantee? I'm with KGM and the repair is 'wherever possible' as with all classics, it will all hinge on sourcing parts.

[littledotty27]

Hi

 

Yes it states repair guarantee..the car is a mk 1 golf and parts are really east to get hold of.

I have heard on other forums that KGM don't respond to letters,calls or emails,so do you think it is best going straight to the ombudsman first or do you think he should send letter of complaint first?

[buzby]

Write to them by Recorded Delivery and keep the receipt. Ask for a substantive response within 28 days, or you will be forced to raise a formal complaint. This will provide your opener for the Ombudsman if they do nothing!

[littledotty27]

Ok thank you for your advice,will get drafting letter now & send it off tomorrow.

[littledotty27]

I'm sorry but I am not prepared to be giving out policy numbers and registration details to someone on a forum.

If you are from KGM Insurance then you should certainly know your Data Protection Policies.

 

AI Claims have confirmed they are not dealing with it,as posted on first post.

AI Claims were calling back to let us know who was.

 

As husband as attempted to call again today and got no-where,a letter of complaint has been issued.

[42man]

Quite right too Dotty....we have asked KGM to contact our admin team.

[littledotty27]

Thank you. I am always on alert and my suspicions arose with the user being a 1st time poster.