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Trying to return laptop to Dell

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I bought a laptop from Dell and they sent me two and billed me for two. They have (supposedly) arranged for a company called Walsh Western to come out and pick up the extra one from me so it can be returned and I can get a refund. Three times I have taken a morning off work on the days they have arranged the pick-up and no one ever comes. I have been in touch with Walsh Western and they have no record of my case number or address. When I call Dell they won't let me speak to a manger and all they do is reschedule another non-existant pick-up. I have had nothing but problems since the first contact I made with Dell.


Is there anything I can do?




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Barclaycard are sending me out forms to fill in to claim the money back. The thing is I've received the goods so I don't know if they'll do it.


Also, they were meant to come out today to pick up the laptop and they never showed again. This is the THIRD time I have taken a morning off work for nothing. I don't get paid for being off so I'm not prepared to take any more time off.

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  • 1 month later...

Hi me again

this is the person I dealt with when my sons computer was lost in post and he was very good Robin Dcruz.

I have his email address but can't give it to you as I don't have enough posts apparently!!!

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