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    • I would suggest it's the voters doing it  Certainly the util ones appear ok    It's not important and will resolve itself    Dx
    • I'd love to but they've threatened to contact my employer and enforce an earnings attachment or something like that. I've only just found this job, really enjoy it and really can't be doing with anything jeopardising it.   This is why I've gone all-out in trying to contact them. On top of that, my monthly income just falls short of the UC threshold so I should get £100 each month back, but that'd gone down the pan due to these "so called" debts.   Cheerio   Ade
    • No data = no debt    Ignore them now?.   Dx
    • I did but that datesback to 2015 or so?   I sent them a letter AND SAR, and all I got back is   Now my letter to them was clear, I can't have put it any clearer:      I'm lost as to what to do as:   I've tried phoning I've tried asking whoever my workcoach was when I was unemployed for help, but they were in the frame of "not my job". I've complained to the processing centre (Canterbury BDC for me) I've literally found my case managers personal DWP email address thanks to them being a little loose on social media, asked again for help but was told off and assigned a new case manager. (Interestingly the new case managers talks as-if he's the manager of the call centre) I've explained to 5, yes 5 (and multiple times to the same members) that I can't get through to the debt line. They provided me with a number, 0800 916 0647 which EVERY time gets "disconnected" when I mention anything like statement, list of debts. I've asked 3 times to start a complaints procedure, in writing, but those too are just ignored. I've asked face to face for a complaints procedure to be initiated through my old work coach, that too went by the way side.   Literally, I've exhausted EVERY avenue.. To the point where they won't even accept my letters to post internally any more. I was told that it's not their problem at the local Job Centre last time.   Any help here would be great as these debts, I'm pretty sure ARE paid off as they came out of benefits YEARS ago. The hesitation to send me statements is getting odd though.   Cheers,   Ade
    • I wasn't sure which forum to put this under, hope this is okay.   My credit score has been going down for the last few months. I moved house in early March, which I know has an effect but I'm not sure if an entry from my energy provider is causing it to be worse.   I was lucky enough to be on a fixed deal until next year, so I asked them to move services to my new address.   Two entries appeared on my credit report, under "Open Accounts" - both say currently open, one with a balance of £0, one is minus £270. (They actually owed me £230 when the account closed, which they have refunded).   Not sure if relevant - the old house is my Dad's and it took him maybe a month to get hold of them to sort out his account, but he's all paid up and my final bill definitely says they owed me.   First question: is the -£275 entry showing that they think I am in credit or that I owe them?   I thought it only showed up on the report if it was badly in arrears or something.   Both entries have a green dot which I think means it's a good thing, so maybe showing as credit?   Second: if it is showing as credit rather than me owing them, does that adversely affect my credit score?   When I queried it in March they said to wait until it's all closed, but it's still there so I will email again but want to know what I'm talking about first.   One last question - we registered to vote at our new address and actually voted the other week, the report says it can't see an entry for me on on the electoral roll.   Is this just something that takes time or is there something I need to do? Thanks in advance
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Brighthouse : optional service cover refund ?

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i am in the process of claiming back the osc with ombudsman ,that brighthouse made me take and would like to no if anyone else as done this and what was the outcome ,could i get my money back or not :???:


thanks debbi

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  • 2 weeks later...

hi again

i have got a letter back from brighthouse about my claim for the osc money back .as just as i thought it would be states that i was sat down and told word for word about my agreement and osc this as never happened and i was told when i questioned about osc that i had to take it or no goods simple as that .they also enclosed as they say 2 true copys of my agreements that i am claiming for which on my originall agreement i never ticked the boxes for any of the insurance but on one they have enclosed as been ticked but not by me are they allowed to tamper with my agreement .

agreement number 2 which they enclosed is not even the correct tv that i have my agreement for and paid .theres is all same price and dates but diffrent tv model and none of my signatures on it at all and this is the first time i have seen this agreement .this tv on there agreement is a loaner tv i was left with 4 weeks before my agreement was due to end as the tv i had did not match to the one on my agreement and was taken to be verified and was told that i would be given the correct tv which states on my agreement once its been verifed then on my last week of my agreement i called up my local store yet again and my tv was still in a queue to be looked at and that the only option is to keep the loaner tv which broke 2 weeks later paid £1336 for a tv ive never had and left with a broken tv collecting dust in my bedroom


my tv on my agreement was a baird 42in with freeview - the tv i had and paid for was a baird 42in without freeview brighthouse set up my tv when they delivered it.

when the brighhouse engineer came to my house he said whats the problem i said i have just had my sky tv turned off and i can't find any freeview on the tv he said this tv does not have it can i see your agreement ,so i showed him and he said i have the wrong model and i should have had the newer model and took it away and left me with a damage tv .


i am now taking this futher with ombudsman and have done all the photo copying of agreements letters etc...


i will keep everyone updated on this problem. ombudsman v brighthouse who will win

Edited by debbi79
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