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    • Hi All, before I start I know there are similar threads of the topic I am raising, and each, of course, has its own unique scenario, which may benefit others. My case is as follows: 1. I saw a gumtree ad on the 16th of Oct 2020 for a Mercedes E220 CDI, priced at 7,500 2. I called the seller and said I will come over on the 17th of Oct 2020 to view. 3. On the 17th of Oct 2020 I went to his place where he is working and viewed the car. He is working for a major car rental company. I checked the car and of course asked the normal things to ask e.g. any insurance write-offs, loans, accidents, etc. The seller said the car is clean etc.no loan, he had a loan but all is paid off etc. and he has the papers. 4. I negotiated the car price to 6,800 because the rims were showing some signs of damage, the rear light had a small burst, cosmetics, etc. I checked all but did not see any sign of damage to the car (it's a black car, the car was a bit dirty, and the sun was already setting in) 5. We agreed on 6,800 and decided to purchase the car. We went into his office, where I paid cash, and also got a Car Sales Invoice with all details of the seller, and a V5C green slip 6. I purchased car insurance and drove off. I asked him about Road Tax and he said Road tax is paid so I have not to worry, just need car insurance. 7. On 18th of Oct 2020 I cleaned the car interior because it was really dirty inside - it took me a few hours so decided to clean the exterior the next day 8. On the 19th of Oct 2020 I went to clean the exterior and after the car was clean I noticed some parts were resprayed. I became a bit suspicious; so on the 19th of Oct 2020 in the eve, I went on the internet and run an HPI check. The outcome from the HPI did not show any accidents, insurance write-off but an outstanding Loan with Moneybarn. At this point, I thought maybe the database is not updated, etc. 9. On the 20th of Oct 2020, morning, things were going through my mind; the seller said the car is clean, no issues, no loan since he settled all etc. but the HPI reports say there is still some outstanding loan. So what I did, I called Moneybarn, and explained the situation, and gave them the contract number as well (since it was displayed on the HPI report). They said they will send me a form by email, but they cannot share any information due to Data Protection (GDPR). fair enough I thought, but what made me boil, they said they OWN the car! So, I took the car and drove to the seller where he is working. I confronted him. He said don't worry, I will handle it, he has no time, he is very busy and bla bla bla. I said what reasons do I have to trust you, you lied, and now you say you still have a debt, etc. So I said I will not leave until he has settled the debt, or repay me my money. I also asked what is outstanding, he said around 7,000. Well, since I confronted him at his workplace he may have felt the heat, he assured he will settle all soon, I said sorry, I need a date, so I said you will settle the debt with Moneybarn by 23 Oct 2020, if not, you will refund me my money. He said Ok he will do it, so I said, since I don't trust you, you will sign a piece of paper, and sign it. On the paper, he wrote "I will clear the debt for the Mercedes by Friday" and signed it. I said I am not happy and added the debt details with contract number, and also a clause that if he fails to settle the debt with Moneybarn by Friday the 23rd of Oct 2020, he will refund me my money, 6,800, and sales of the car Mercedes, license plate, will be void. Also, I said to put an initial on each amendment I made with signature. He did, and I left. 10. On 22 Oct I sent him a message, to remind him to settle the debt by Friday 23 Oct 2020 noontime and also I outlined some legal jargon I had to sent that I received from citizensadvice. 11. On 23 Oct, morning time, I received a message from the seller, he said he will not/cannot refund me the money, not to visit him at his office or place, and that he feels threatened by me. 12. Now, the dilemma/headache; a). I received the form from Moneybarn on the 20th of Oct 2020 and I have to send it back within 7 days b). the seller send me a message he will not refund the money c). is the seller holding the title with Moneybarn or did he also buy and not knowing there is an outstanding loan on it d). did he sent the V5C to DVLA since I have the green slip? e). Shall I fill in the form and sent it to Moneybarn? f). If Moneybarn has all my details they may send someone to repossess the car? 13. I decided, I will not undertake anything yet, because my mind said, go there, confront him, park the car in front of the company since I purchased it there and signed all paperwork in their office, they will call the police, the police will come and surely will not do anything but will force me to remove the car and park somewhere else, record all on camera, take all evidence, sent to Moneybarn and at the same time to the seller's employer (when I asked him to sign a letter he will settle the debt by Friday 23rd of Oct 2020, he used a paper of the car rental company, and on the back, the logo of the rental company is displayed clearly and he may have acted on behalf of the company to sell me the car, after all, I don't know if he holds the title with Moneybarn - well, this is an excuse for me to even sue the car rental company, or blacklist him with the company he is working for since it seems he is some type of manager there and he may have acted in the capacity as a sales person to sell the car to me on behalf the company....). 14. So on the 23rd of Oct 2020, I didn't do anything like described under 13....it's not my style as such I called AWH solicitors, explained all, and they said one person is specialized in dealing with such cases and will call me back after studying my case and inform me if it is something they can fight or not. So they will call me Monday the 26th of Oct 2020. I also said I want to go now and confront the seller, but she said better wait till Monday, and if they can fight the case, they will tell me the next course of action - but my funds are limited and cannot afford a lengthy battle, because if no case against Moneybarn means I will have to sue the seller to the court which will cost me. The car has comprehensive insurance and with all this saga I added on the 20th of Oct 2020 also legal insurance on top. Lengthy story, but I am trying to be as detailed as I can, and yes I should have done an HPI before buying the car, but I am from Holland and car sales work there a bit different, and this is my first time I buy from a private seller. Well, once I have sent the form to Moneybarn, I will park the car in a garage, and at this stage, I am renting a room in a house (there is one more tenant). Since I am from Holland, I am planning a trip within 2 weeks to visit my family and I will drive down with the car and in the meanwhile wait if the solicitor can be of any help. I need some advice though, I am still planning to drive down to the seller on Tuesday after I talked with the solicitor, park the car in front of the company, and confront the seller, and try to record all. I will also try to make him sign a letter that I purchased the car in good faith from him (regardless if he holds the title with Moneybarn or not but at least I purchased in good faith from him). Evidence that I have: 1. Car sales invoice 2. Paper that I made him sign 3. Gumtree ad; I could retract this from google history, but the original add removed from gumtree. At least I can show it was advertised 4. I tried to create a history of past owners, total owners including me are 5. It seems the car was also posted on gumtree before by a company in Essex (I saw on google). The reason for doing this, it is very likely that the seller purchased the car from someone else with an outstanding loan. Since then I read a lot on the internet, so please any advice is welcome to pursue my case, I paid a lot and at least I want my money back. Also what I read so far, Moneybarn is not easy to deal with...thanks in advance for any advice I can use for my case.
    • Hi   I think you need to check not just the serial number but what Meter Point Reference Number (MPRN) as the MPRN is what is registered and energy supplier go off as well as the serial number.   So you need to see what the MPRN is as well as the energy supplier it is registered with.   If you look at this Ofgem link: https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier   In the above link to do this check it gives a link to:   Find My Supplier: https://www.findmysupplier.energy/webapp/index.html (note you may have to complete a captcha, then input your postcode only and click find my address, when the list comes up click on your exact address, you will then see you actual MPRN and the energy supplier linked to your address)   With the above make sure and take the details of the MPRN and the Energy Supplier, better still take a screenshot/pdf the webpage.   Please let use know if on doing the above it matches your current supplier?  
    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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TalkTalk - How can we get set up? Who can I contact at TT to get help?


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We moved into a new property and the previous owners were with TalkTalk and when they spoke to TalkTalk they were

told we could simply replace our details with theirs on the date of the move. This would have been perfect as both of

us work freelance from home and need the internet every day, all day. So the previous owners were sent a form to fill in.

However, when the previous owners received this form, things did not add up so they called just to be told they had been

ill-advised and such a switch-over was not possible, the line would have to be disconnected and re-connected. This could

take up to 3 weeks for us.

 

Although it was very frustrating for us, there wasn't much we could do and we agreed to having a new line etc all put

into place in about three weeks' time. We were told a BT engineer would come to ours on the 3rd December 2010.

The couple of days before the 3rd December we had heavy snow in London, which is why we called TalkTalk on the

3rd December to check everything was going ahead. By this point there was no more issues with travelling due to the

snow and it was confirmed by TalkTalk that the engineer would be with us by 6pm. Which he wasn't.

No phone call, no message, no nothing.

 

So we called TalkTalk who told us that it was because of the weather. Which was a ridiculous excuse. School, trains,

busses, everything was back to normal service by then. Never mind. The chap on the phone told us we could have a

new date, 11th December. We told him that this was VERY inconvenient as BOTH of us work from home and have to

rely on the internet to be able to do our jobs - pretty much 24/7. In addition, we have family abroad so phone calls

from mobiles are very expensive, never mind all the extremely expensive phone calls to TalkTalk, which would be free

from a landline.... if only we had one. So we asked whether there wasn't an earlier date. The chap (we have his details)

said that unfortunately there wasn't, so we agreed to this date.

 

Throughout the week running up to the 11th December we received a number of phone calls from TalkTalk asking whether

we wanted to arrange a new date for a BT engineer, so we kept telling them we already had one. I got very suspicious

by this and my worries were confirmed when we were told on the 9th December that, in fact, NO new date had been

arranged and that, because of this, we would now have to wait until the 26th JANUARY for an engineer to come round.

 

Speechless doesn't even come close to how I felt. We then asked him why the engineer would not come on the 11th and

the chap told us as a matter of fact that we had told him we didn't want the engineer to come on the 11th but before then

so he hadn't booked us in for that date.

Well, we would've LIKED the engineer to come before the 11th, but there was no question about taking the date of the

11th as there was nothing sooner and we had CONFIRMED we wanted the 11th December! He told us this was not what

had happened. Ie he was telling us we were lying. Why - I ask you - would we refuse a replacement date to receive our

landline/internet?! So he said unfortunately it would have to be the 26th January.

 

To cut a long story short we made a number of phone calls, and called again and asked about the dates. Another person told us there should be an earlier date and that he would call us back. Which he didn't. We then called again (each time from a mobile phone...) to say that it is ridiculous that we would have to wait until the 26th January. The guy on the line was very polite and said that he can see that we'd been messed around a little and that he had filled in an escalation form. Someone would call us within 48 hours about this. We told him we wouldn't actually believe someone would call, but he confirmed this would be the case and gave us his details in case there were problems. Sure enough, no one called. So we called, again. This time we spoke to a lady, again from a mobile, again telling her the whole story. She then said she wouldn't be able to tell us when we might get connected. ...? Well, that's just not good enough, is it? At the moment we have to pay 2 x £30/month on VERY weak dongle connections that won't allow us to do 80% of the work we need to do. Furthermore we spent a lot of money on calls to TalkTalk, and have to make all other calls from our mobiles. With having moved house there are a lot of 0845/0870 etc numbers we need to call, as well as having to call family abroad. Ie, we spend a good £100/month because, apparently, no replacement date can be sorted out before 26th January because of TWO days of snow! 2 MONTHS delay because of 2 DAYS of snow? How can that be justified?

 

TalkTalk blames BT - BT blames TalkTalk. I don't care. All I want is a working landline and broadband connection - is that

too much to ask from a broadband company? NO engineers available between now and the 26th January after the engineer failed to show up on the 3rd December?

 

So anyway, this lady tells us there is nothing she can do other than to offer us some compensation so she put us through to

yet another person. After minutes of waiting in a queue we got through to yet another polite guy (whose details we also have).

First thing he says is "I believe you want to cancel your subscription?" No. We just want it to work. So we tell him, still hanging

on a very expensive line, our whole story again. He is very sympathetic and tells us that there might be an earlier date but he

cannot guarantee it and can't tell us more. He tells us we get three months free connection (not even covering all the expenses

we will have to pay if we are not connected before the 26th January...). We tell him that is a nice gesture and will accept the

discount, but that we want to speak to someone more senior and ask him to put us through. This isn't possible. However, he

promises his duty manager will call us within the hour. We tell him we don't believe this as NO ONE has kept ANY of the promises so far and we have had NO person returning ANY of the calls. Well, he says we have his details and can get back at him if this call doesn't take place. Lo and behold, here I am, FIVE hours after the duty manager was supposed to have called us, and we have STILL NOT had a call back!

 

A lot of broken promises and the unbelievable claim that a failed engineer visit on the 3rd December cannot be rectified until the 26th January?! :evil:

 

What can we do? Anyone can help?

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Hello and Welcome, Speasy.

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

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personally, I'd cancel, get a BT line, and a good value broadband package. My favorites are o2 if you have a mobile with them and spend £10 per month or more and if your exchange is enabled for them, then sky if you have TV with them and if you're exchange is enabled for sky broadband, then plus.net if you dont have either of the previous 2.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Hi Speasy

 

Send a Formal Letter of Complaint to the Chief Executive of TalkTalk, dido.harding@talktalkgroup.com Tell him whats happened, tell him what you want him to do and give him a reasonable time to sort it out. Tell him if it's not sorted out, you will lodge a complaint with OFCOM.

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Thank you both for your advice!

Unfortunately, the email address you gave me (and several others that I have tried) doesn't work :-(

I'll send a letter through the post, see whether I hear back, otherwise I will indeed try and switch over to O2!

Thank you!

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Hi Speasy

 

There shouldn't be a gap between the U and P, in the e-mail address.

 

Thank you both for your advice!

Unfortunately, the email address you gave me (and several others that I have tried) doesn't work :-(

I'll send a letter through the post, see whether I hear back, otherwise I will indeed try and switch over to O2!

Thank you!

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Do a search on Talk Talk on this forum and then Google it adding "complaints". I doubt if you would want to be with talk Talk after spending just 30 minutes reading up on them. Two months was more than enough for us!

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Thank you :-)

I know - it's very scary. However, you do a search like that for any provider and you get horror stories about all of them. I have had numerous people telling me to steer clear of Virgin Media etc as well... in the end it's a bit of a gamble I guess.

 

I thought I'd share my latest communication I have had with TalkTalk on here.

I submitted a COMPLAINT. Not just an email, but a complaint. It said they would aim to get back to me within 24 hours. I took them 3 days, and after I asked them to please call me and discuss the problem as it's costing me a fortune from my mobile and I don't get anywhere by calling customer services I got this reply (remember the complaint is about not having a landline and broadband):

 

'Dear ....,

 

Thank you for email regarding the poor services that you have received from us.

 

I would like to offer our apologies for the negative experience you had. We can assure you this is not in any way our normal working practice. At TalkTalk we pride ourselves on a high level of customer service and at no time do we accept staff being uncooperative towards our customers.

 

I would appreciate it if you could contact our New Lines department on 0800 049 1423 as they will have full knowledge in assisting you with regards arranging a earlier date for the connection of your landline.

 

I appreciate your patience in this regards.

 

For any further queries, please visit the TalkTalk Helpdesk for answers to common broadband and landline questions. Alternatively, you can contact us by telephone on 0870 444 1820. Calls to this number are free from your TalkTalk landline.

 

Kind regards,

 

...............,

TalkTalk Customer Relations.

 

 

Isn't that just unbelievable?! Simply pushing the responsibility away from them again, asking me to do exactly what I had done numerous times before and emphasizing that (if only I had a TalkTalk landline...!!!) calls to this number would (or should I say 'could') be free! Absolutely unbelievable!

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Phone o2, ask if they do a SIM PROVIDE with BT. You could get up and running before xmas if they do!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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  • 2 weeks later...

Just over a dreadfull experience with TalkTalk which may shed some light on your problem.

 

 

  1. TalkTalk supply my phone and broadband service and have done so for 3 years
  2. Regular (nightly) problems of broadband throttling between 7pm and 7am
  3. 2 weeks ago broadband went off totally but phone stayed on.
  4. Called their tech support who informed me that due to their internal billing error the broadband had been terminated and that the telephone would also be cut off!
  5. The whole issue would be resolved by them within 7 days
  6. After 7 days elapsed the phone was never cut off but the broadband was not re-instated.
  7. Called technical support who now had a totally different and more cogent reason and solution.
  8. TalkTalk have recently changed, or had changed, all of their broadband settings and those people with open routers at home without resilient firewalls had their settings changed by TalTalk.
  9. Those people with resilient firewall routers inaccessible by TalkTalk need to take a note of the settings and re-configure their own routers.
  10. Unfortunately many of the TalkTalk call centre staff seem totally unaware of this issue and are being inundated at the moment

 

We moved into a new property and the previous owners were with TalkTalk and when they spoke to TalkTalk they were

told we could simply replace our details with theirs on the date of the move. This would have been perfect as both of

us work freelance from home and need the internet every day, all day. So the previous owners were sent a form to fill in.

However, when the previous owners received this form, things did not add up so they called just to be told they had been

ill-advised and such a switch-over was not possible, the line would have to be disconnected and re-connected. This could

take up to 3 weeks for us.

 

Although it was very frustrating for us, there wasn't much we could do and we agreed to having a new line etc all put

into place in about three weeks' time. We were told a BT engineer would come to ours on the 3rd December 2010.

The couple of days before the 3rd December we had heavy snow in London, which is why we called TalkTalk on the

3rd December to check everything was going ahead. By this point there was no more issues with travelling due to the

snow and it was confirmed by TalkTalk that the engineer would be with us by 6pm. Which he wasn't.

No phone call, no message, no nothing.

 

So we called TalkTalk who told us that it was because of the weather. Which was a ridiculous excuse. School, trains,

busses, everything was back to normal service by then. Never mind. The chap on the phone told us we could have a

new date, 11th December. We told him that this was VERY inconvenient as BOTH of us work from home and have to

rely on the internet to be able to do our jobs - pretty much 24/7. In addition, we have family abroad so phone calls

from mobiles are very expensive, never mind all the extremely expensive phone calls to TalkTalk, which would be free

from a landline.... if only we had one. So we asked whether there wasn't an earlier date. The chap (we have his details)

said that unfortunately there wasn't, so we agreed to this date.

 

Throughout the week running up to the 11th December we received a number of phone calls from TalkTalk asking whether

we wanted to arrange a new date for a BT engineer, so we kept telling them we already had one. I got very suspicious

by this and my worries were confirmed when we were told on the 9th December that, in fact, NO new date had been

arranged and that, because of this, we would now have to wait until the 26th JANUARY for an engineer to come round.

 

Speechless doesn't even come close to how I felt. We then asked him why the engineer would not come on the 11th and

the chap told us as a matter of fact that we had told him we didn't want the engineer to come on the 11th but before then

so he hadn't booked us in for that date.

Well, we would've LIKED the engineer to come before the 11th, but there was no question about taking the date of the

11th as there was nothing sooner and we had CONFIRMED we wanted the 11th December! He told us this was not what

had happened. Ie he was telling us we were lying. Why - I ask you - would we refuse a replacement date to receive our

landline/internet?! So he said unfortunately it would have to be the 26th January.

 

To cut a long story short we made a number of phone calls, and called again and asked about the dates. Another person told us there should be an earlier date and that he would call us back. Which he didn't. We then called again (each time from a mobile phone...) to say that it is ridiculous that we would have to wait until the 26th January. The guy on the line was very polite and said that he can see that we'd been messed around a little and that he had filled in an escalation form. Someone would call us within 48 hours about this. We told him we wouldn't actually believe someone would call, but he confirmed this would be the case and gave us his details in case there were problems. Sure enough, no one called. So we called, again. This time we spoke to a lady, again from a mobile, again telling her the whole story. She then said she wouldn't be able to tell us when we might get connected. ...? Well, that's just not good enough, is it? At the moment we have to pay 2 x £30/month on VERY weak dongle connections that won't allow us to do 80% of the work we need to do. Furthermore we spent a lot of money on calls to TalkTalk, and have to make all other calls from our mobiles. With having moved house there are a lot of 0845/0870 etc numbers we need to call, as well as having to call family abroad. Ie, we spend a good £100/month because, apparently, no replacement date can be sorted out before 26th January because of TWO days of snow! 2 MONTHS delay because of 2 DAYS of snow? How can that be justified?

 

TalkTalk blames BT - BT blames TalkTalk. I don't care. All I want is a working landline and broadband connection - is that

too much to ask from a broadband company? NO engineers available between now and the 26th January after the engineer failed to show up on the 3rd December?

 

So anyway, this lady tells us there is nothing she can do other than to offer us some compensation so she put us through to

yet another person. After minutes of waiting in a queue we got through to yet another polite guy (whose details we also have).

First thing he says is "I believe you want to cancel your subscription?" No. We just want it to work. So we tell him, still hanging

on a very expensive line, our whole story again. He is very sympathetic and tells us that there might be an earlier date but he

cannot guarantee it and can't tell us more. He tells us we get three months free connection (not even covering all the expenses

we will have to pay if we are not connected before the 26th January...). We tell him that is a nice gesture and will accept the

discount, but that we want to speak to someone more senior and ask him to put us through. This isn't possible. However, he

promises his duty manager will call us within the hour. We tell him we don't believe this as NO ONE has kept ANY of the promises so far and we have had NO person returning ANY of the calls. Well, he says we have his details and can get back at him if this call doesn't take place. Lo and behold, here I am, FIVE hours after the duty manager was supposed to have called us, and we have STILL NOT had a call back!

 

A lot of broken promises and the unbelievable claim that a failed engineer visit on the 3rd December cannot be rectified until the 26th January?! :evil:

 

What can we do? Anyone can help?

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  • 3 weeks later...

I have a similar problem.I was contacted back in October 2010 from a TalkTalk member of staff stating that talkTalk had boought out AOL and were in the process of changing existing AOL customers over to talkTalk.I was told that my phone package and broadband would be around £6.odd a month cheaper.As of today I only have TalkTalk phone.My broadband is still with AOL as I have not yet had a router or any software from TalkTalk.My caller display doesn't work because it comes through my broadband(allegedly).After several phone calls enquiring where my broadband set up pack is, and an email stating that I will cancel my direct debit to TalkTalk if I am not connected by 14th January, I still am waiting.I have mentioned the sale of goods act and the mis-representation act in my emails to TalkTalk.Looks like I'll be going elsewhere then.

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Two of my friends went through the same hassle and eventually cancelled. I recommended them to another provider and within less than a week they were connected to broadband again. Talk Talk are a waste of space!

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  • 5 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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