Sky viewing card calls

[Cardiff Devil]

Hi all.

 

Not a problem or issue per se, but I found it a bit suspect and wanted to put the feelers out in case there's more of this going on.

 

I've had a Sky HD subscription for a few years now and it's been fine. At one point we received written notification that we would be receiving a new viewing card over the course of the next few months, and to insert it immediately once it arrives and destroy the old one, which we did. All good.

 

Cue back to a few months ago now, and we receive a phonecall from someone claiming to be from Sky. All my previous contacts to and from Sky have been from a contact centre in Scotland, based on the accents of the call agents. This one sounded like it came from India or possibly Pakistan, and had the caller confirm my name and first line of my address, but they asked me to confirm my postcode so they could send me out a new viewing card. I was a bit suspicious of this as if they were genuinely from Sky, they would have all my details on file, including the postcode. I refused to give it to them on the grounds that they should already have all my details, and have never needed to confirm in the past before sending a new viewing card. I ended the call by demanding that they forward me the request for my personal details in writing, on Sky headed paper and I would respond in due course. Of course, we received nothing.

 

Fast forward a month or two, another call, similar accent, same request for me to confirm my postcode. I asked why they needed to send out a new viewing card as I hadn't requested one. They said it was to introduce new HD channels for free. I stated that we'd already recently received new channels such as ITV1HD, BBC1HD and a few others without the need for a viewing card upgrade. I also asked why their system which apparently has my phone number, name and address would not have my postcode. They said something about the system withholding certain information for security purposes, which made no sense to me. Again, I asked for them to put the request in writing and I would respond in due course. To this day, no written request.

 

It seems suspicious but it's not as if they were asking for my card details or anything. Mind you they could have gotten my phone number and first line of address from anywhere, and were just phishing for more information.

 

Anyone else had similar calls or have any more info about this?

 

Cheers

CD

[sillygirl1]

There is a 'resell' company trying to get people to have 'European' Sky cards.

 

You should write to Sky via email and tell them you do not want marketing calls.

[sequenci]

I know just the person who can help with this. I'll bring this thread to their attention!

[sillygirl1]

Be great f they could help me.... we can''t have a satellite dish in the flats I am in but I would like Sky - can't seem to get anywhere with it on my laptop, keeps telling me I still have a multiroom subscription when I haven't had Sky in over a year now!

[IdaInFife]

I can guarantee you it is not Sky contacting you - there is no way they would need to confirm your postcode but have the other details.

 

What you may get now is calls from companies pretending to by Sky offering extended warranty,

 

Sky have succesfully taken 2 companies to court and won over them misleading customers that they were dealing with sky.

 

If at anytime you can get a number from whcih they are calling from then certainly pass it to sky who will investigate and take it further.

 

 

SG, is it a listed building or conservation area?

 

is it flats? are there more than 6 flats?

 

Ida x

[sillygirl1]

Hi Idainfife - it is a building with 30 odd flats in it, the managing agents said we can't have a sattelite dish on the roof or building, I know lots of other tenants want Sky but we are stuck with Virgin. I can PM you the managing agents name and details if you want.

 

Have to go off for a meeting now but will be back online later this afternoon.

[IdaInFife]

ahh, different ball game if they won't allow it.

 

If you have already registered for sky player to get it on your laptop/pc and having problems then give them a call 08442 411 599 they do tend to get these things sorted quite quickly

[royboy68]

This is definately a bogus call. I had one today asking for the same details. I refused and hung up then contacted sky. The lady i spoke to said she has been inundated with calls and one elderly woman has given them all of her details including numerous bank accounts. What she told me is that sky will never phone about viewing cards.