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Faulty iPhone within Contract but over 12 months old - Help


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I have an iPhone 3Gs which is currently with O2 on a 24 month contract. We are just entering the 18th month of the contract and the handset has started to develop faults such as switching off, not being able to received or make calls and not sending SMS message. We are currently paying £45 per month for the line rental as well as £10 per month onto of that for insurance.


O2 have said that the actually warranty on the iPhone is 12 months and the only thing that they can do to sort the phone out is by way of insurance claim which will carry a £75 excess fee. They will not let me upgrade early or offer any other repair service. Its basically claim under the insurance or keep paying £55 per month for the next 6 months even though my phone is pretty much unusable..


Is this right and more importantly what can be done about this . ...if anything?


Many Thanks Caggers.



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Yes it is right. Your phone is seperate from your contract commitment. So, irrespective of whether your phone is faulty or you lost it, you;ll still be charged the monthly rental - and it is up to you to source a working replacement (and at your cost). A s/h 3GS can be bought from £150 or less. As there is no inherent fault with this model, and you had it working for 18+ months, there can be a number of issues that require looking at - have you used iTunes to update to the latest firmware? Has it been dropped or exposed to moisture? If you have insurance, then that is the best route to follow - but the excess is standard with all policies.

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