Can Privacy Guard charge my store card????

[Jemmaneedshelp]

I recieved a phone call from privacy guard offering a service in which I was told would not cost anything! Mmmmm, next thing I know Dorothy Perkings have allowed a charge to be made on my account of £79.99!!!! I have disputed this with D/perkings as I havent recieved a service or Product for this "purchase"!they gave me Santander's number who claims this fraud provention compan Privacy Guard have indeed fraudulantly put it onto my account!!! After numerous phone calls with privacy guard who are the only ones who can clear my account and refund it are now saying because it was a verbal agreement they wont refund it!!! Ive asked for a SAR but they say it will only give me my name address etc!! I also asked 4 the telephone conversation and again fobbed off as I can get 2 listen 2 it within 2 hours from when they phone 2 say its available!!!where will I stand legaly to get my money back???

 

Any help/advise much appreciated.x.

[Bosund]

Hi Jemma,

 

Don't know much about store cards but the following may help. It's from Privacy Guards site...

 

If you have cause for dissatisfaction and wish to complain about the service elements of this product or about the way in

which the Policy was sold please contact PrivacyGuard on 0800 085 2150 or write to: The Customer Services Department,

PrivacyGuard, Sentinel House, Airspeed Road, Portsmouth, Hampshire P03 5RF quoting your membership number.

PrivacyGuard aim to promptly solve most of their customers’ complaints at the initial point of contact. PrivacyGuard

staff are fully trained to deal with your complaint quickly and effi ciently. However should you not be satisfi ed with the

response you have received, your complaint will be responded to by the Customer Relations Team who will aim to resolve

 

your complaint, if this is possible, by the end of the next working day following receipt of your complaint. If PrivacyGuard

®

cannot resolve your complaint within this time they will write to you within 5 working days, and do their best to resolve

the problem within 4 weeks. If PrivacyGuard

® cannot respond within these timescales they will write to you again within

4 weeks to provide you with a fi nal response or to let you know when they will contact you again, which will be within 8

weeks from when you fi rst contacted PrivacyGuard

® about your complaint.

If PrivacyGuard have not resolved your complaint to your satisfaction within eight weeks from when you fi rst contacted

them you may refer your complaint to the Financial Ombudsman Service for an independent review.

 

If you've already 'phoned don't bother doing it again, write to them and keep a record of every communication you have. If you still get no joy get in touch with the FOS. It may also be worth writing to the Portsmouth Trading Standards.

I used to work for this co. (years ago), and they were always fairly straight.

 

Give it a go.

 

Regards,

 

Bosun.

Edited December 15, 2010 by Bosund