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    • GEM CARS REPLY TO THIS EMAIL   Hi Claire   You are obviously upset which we don’t want So I have a couple of solutions below I must say I’m not grumpy or mardy or angry or upset. I’m not trying to have a go or start an argument but your email did sadden me greatly I always work better with people that talk things over rather than going straight for the jugular Anyway I have addressed the comments in your email matter of fact and I have some solutions below My main priority is your happiness with the car and the outcome, but unfortunately I wont be bullied into paying over the odds for a repair You need to appreciate that to fully paint the bonnet is betterment as such its not fair to expect the full amount especially as I have sent you the full amount that we would pay already. As you have already said neither of us needs to be thinking about your stone chips all weekend so hopefully this email will be the last one   If its ok I will address each paragraph one at a time   1; I didn’t deliberately deceive anyone I clearly state that the bonnet has odd stone chips here and there and odd stone chips on the front edge (I’ve just watched my video to be sure) (those are my exact words) (please feel free to double check I’ve left the video up for you) If I had said no stone chips or one or two stone chips (like I have on other videos)  then I would agree with you but I clearly stated (odd stone chips here and there) Exactly how many stone chips would you feel is acceptable on a 10 year old car with 117000 miles on ? My wife’s brand new golf R with 5000 miles on the clock has 6 already   2; You state that its clear I already knew how bad the bonnet was because I asked our valeter, This is untrue because after you called my wife to complain I then asked the valeter if he noticed the bonnet being particularly bad before I called you back as I couldn’t remember it being that bad, Also you asked if you could get a chips away type company to just come and touch them in, I simply said there are 100s of tiny chips and it would be cheaper to paint the bonnet this was just a generalisation not an exact count of the stone chips (as I said I had to ask the valeter if the bonnet was really that bad as I could not remember) Any more than 20 chips would be too many for a chips away type repair I hardly counted all the stone chips During our conversation this is exactly what I said   3; You accuse me of deceiving you when I stated that it costs us £150 plus vat to have a bonnet painted I have sent you the copy of our pricing structure from our paint shop I told you the truth I have no reason to lie feel free to call them on Monday and check for yourself If you see option 1 below and decide to bring it to us I will happily give you a copy of the bill     4; My 18 Minute video was completely honest and I did not try to deceive anyone with the video We have sold over 300 cars off the back of my videos and you are the first person to complain I would ask you did I state in my video that the car had no stone chips? Did I say one or two stone chips? NO I DIDN’T  I clearly stated odd stone chips here and there which is exactly what it has as you would expect. I would add that when you called to complain I kindly sent you the full cost that we pay to have a full bonnet painted I didn’t argue the case as most car dealers would as we pride ourselves on our levels of customer service I simply asked you what you would be happy with as compensation and you said £150 so I sent you £150 instantly to your bank.   5; You state that the car was priced at the higher end of the market for the year and mileage yet on our Car Gurus checker it showed as £400 behind market value When you checked the prices were the other cars you looked at all one lady owner white 5 door cars with full service history (as this makes a huge difference in price) So NO I disagree our car was very fairly priced and not at the higher end The condition of the car was fantastic for a 10 year old 120000 mile car you have said yourself you are happy with it apart from the stone chips on the bonnet so I’m struggling to understand what you mean by alleged condition? If you don’t touch stone chip in, the metal goes rusty so no I disagree you should always touch stone chips in   6; You accuse me of compensating you dishonestly when I simply asked you what would make you happy and you agreed £150 which I sent you straight away I would also add that you negotiated an additional £100 off the car after you had bought it as I kindly paid half the delivery for you. When you purchase items from other stores how often do you get a discount after you have agreed to buy the item? So you actually have £250 towards the stone chips.   7; No disrespect intended by I have already reimbursed you for what would be my full costs     8; I’m unsure what you mean by “Please do not be concerned with regards to a review, as I will not be leaving one until this matter is fully resolved” To me that sounds like bullying and blackmail but I could be misreading it?   Even though I found your email very rude I still have 3 amicable solutions to offer you   1; Refund us the £150 I sent you then bring the car back and have a day out in Lincoln, it’s a beautiful place to visit we have one of the biggest cathedrals in Europe (used in the hit film the da Vinci code) the castle is stunning and the cathedral quarter has some lovely places to shop and eat we also have a large Primark We will drop you to get the train into Lincoln central and whilst you shop and eat we will get the bonnet painted for you we will give you an additional £20 towards food and fuel on us and then collect you in the afternoon and you can drive you car home with the newly painted bonnet.   2; Accept a full refund for the car and we will collect it next week   3; Accept the fact that it is a 10 year old car with 117000 miles it does have stone chips, we didn’t deliberately mislead you, we did send you £150 towards the repairs and pay half your delivery so buy yourself a Genuine colour pen for the car (£15) touch the chips in with the right colour and spend the rest on a spa day   Sincerely Mark and Gina  
    • Last question for now   Am I claiming for £47 which was my loss since I sold them on ebay, or am I claiming for the full amount of replacing the lost item, which is around £200 for the eqivalent model new, sadly this white version is only available refurbished from the states for around $160 posted.   I am not after making money but unsure how I proceed here?   In an ideal world my sold item is in my posession but
    • Yes..but do it yourself you do not need a Solicitor.   Andy
    • Topic moved to the appropriate forum.......Postal and Delivery Services   Regards   Andy
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I'm quite used to dealing with debts and have had around £15000 written off this year. However read another post re Welscum this morning and it has made me think.

 

We ran into difficulties paying Welcome and were advised by them to voluntary terminate. I think (but have no paperwork at all as was burying head) they actually did a voluntary surrender as we are now being pursued by Raven Recoveries (I'm not aware of this company - I don't think they're part of Welcomes in house collections) for the balance.

 

After a myriad of phone calls over the last few weeks they've finally wrritten to me. My approach is always to ignore the first letter, then fire off a Prove It letter on receipt of a 2nd letter, then respond as necessary.

 

However, given the situation at Welcome at the moment, does anyone here have any advice on what I should do. Welcome are clearly in a mess and are not pursuing me through what I understand to be their normal channels. There has been no payment or acknowledgement for around 3 years and now this comes out of the blue.

 

What do you all think?

 

Thanks in advance!

 

Tingy

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Postggi is the best person to help you on this, look for any other Welcome thread and he'll be on there, although with the title of this thread, I'm sure he will pcik it up soon enough.

Raven Recoveries eh??

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Have no idea, but there is some talk that they might be welscum in disguise or MKRR, I think Postggi was trying to pin them down, is there a registered no. at all to check against companies house?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Raven Recoveries Company Number 04746414; CCL Licence Number 632091 based in Milton Keynes.

 

The letter refers to MKRR as their instructing clients. And the really scary bit....

 

"Failure to make contact with us within 7 days of this letter being issued (Dec 1st - 6 days ago leaving me 1 day!) will leave us no further option than to take alternative action to recover this balance."

 

I think that means if this letter doesn't scare you we'll try to think of something else!

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Goggled Compello - this is what I found based in same place as Raven Recoveries! All part of TradePro Operations Ltd

 

 

Companies House Details

 

Companies House Number: 04746414

Incorporation Date: 28 Apr 2003

Latest set of accounts: Filed on: 27 Oct 10

Made up to: 31 Dec 09

Purchase a copy of these accounts for only £4.99

Sample accounts

 

Last company return showing the directors and ownership details: Filed on: 03 Jun 10

Made up to: 19 Apr 10

Purchase a copy of this company return for only £4.99

Sample return

 

63 documents available View other documents available on this company

Financial Year End31-12

 

 

Previous Company Names

 

TRADEPRO OPERATIONS LIMITEDChanged 26 Nov 2010

CAMEL OPERATIONS LIMITEDChanged 26 Jun 2003

PINCO 1937 LIMITEDChanged 08 May 2003

 

 

People connected with the Company

 

CHRISTOPHER SALESAppointment terminated as director on 05 Feb 2010 (Document)

CRAIG ALLANAppointment terminated as director on 27 Dec 2009 (Document)

CRAIG ALLANAppointment terminated as secretary on 27 Dec 2009 (Document)

MR JAMES ROY CLARKParticulars Changed as director on 11 Oct 2009 (Document)

CRAIG MCLEOD ALLANParticulars Changed as director on 11 Oct 2009 (Document)

MR JAMES ROY CLARKParticulars Changed as director on 09 Oct 2009 (Document)

CRAIG MCLEOD ALLANParticulars Changed as director on 09 Oct 2009 (Document)

CRAIG MCLEOD ALLANParticulars Changed as secretary on 09 Oct 2009 (Document)

CRAIG MCLEOD ALLANParticulars Changed as secretary on 09 Oct 2009 (Document)

CRAIG MCLEOD ALLANParticulars Changed as secretary on 09 Oct 2009 (Document)

CRAIG MCLEOD ALLANAppointed as director and secretary on 01 Feb 2009 (Document)

 

 

Charges / mortgages against this Company

 

CENTRIC SPV 1 LIMITEDCOMPOSITE GUARANTEE AND DEBENTURE - OUTSTANDING on 13 May 2010

BARCLAYS BANK PLCAN AMENDMENT AND RESTATEMENT AGREEMENT - OUTSTANDING on 11 Dec 2007

CS CAPITAL PARTNERS II, LPCOMPOSITE GUARANTEE AND DEBENTURE - OUTSTANDING on 08 Jul 2004

BARCLAYS BANK PLCCOMPOSITE GUARANTEE AND DEBENTURE - OUTSTANDING on 19 Dec 2003

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Do you still have a copy of the agreement? Welcome's paperwork in previous years was usually flawed. Might be worth sending an SAR to see what they've got.

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Thanks Ell - would you do that before sending a Prove It letter to Raven Recoveries. It woud seem they're one and the same anyway, so surely a Prove It letter should elicit an agreement or some form of concrete proof. If not then SAR them? Good thinking or not?

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Tingy was it a HP agreement you had?

 

If so was it arranged via a broker or did you arrange it with Welcome yourself?

 

You could do a CCA request on to raven recoveries but the information that Post has is i believe that Raven and MKRR are the same.

 

Have Raven written to you as people i have spoke to recentley had only been contacted by phone.

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Tingy was it a HP agreement you had?

 

If so was it arranged via a broker or did you arrange it with Welcome yourself?

 

You could do a CCA request on to raven recoveries but the information that Post has is i believe that Raven and MKRR are the same.

 

Have Raven written to you as people i have spoke to recentley had only been contacted by phone.

 

I think you're right that Raven is a branch of MKRR or Capello Ltd -ie- Welcome. It's strange that the company number and name don't come up in a Companies Hose search though - I think they can trade legally using Capello or TradePro's CCL though? What does the C of N mean on the info I posted?

 

They have written to me this morning. I always ignore the first letter then send a Prove It as MY first letter to them. Often this letter alone stops them in their tracks. I was just tempted, like the person who posted after you, with Welcome being in such a mess to totally ignore everything (I know that's wrong) and see what happens, hence my asking my original question.

 

Thanks for your help

Tingy

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Hmm, I can see why you are asking the question Tingy. On the one hand the prove it letter may turn up something concrete and you may have to negotiate some sort of payment, or else they back off for lack of proper paperwork.

 

On the other hand - if you ignore and wait, they may go away anyhow.

 

What are they chasing for - is it a shortfall after volountary surrender?

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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Just doing a little digging, as I recognised TradePro.

So it seems that TradePro 'group' are also, 'Compello' and MKDP (Milton Keynes Debt Purchase) and yes they do have the same company number as Raven 04746414 ?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Just doing a little digging, as I recognised TradePro.

So it seems that TradePro 'group' are also, 'Compello' and MKDP (Milton Keynes Debt Purchase) and yes they do have the same company number as Raven 04746414 ?

 

I thought as much - thanks! BB do you know what the C of N means? I haven't a clue.

Also, if Raven are claiming that as their company number, should they legally be listed as a trading partner under Raven Recoveries if they're to do collection activities. I assume they're using the same CCL number as well. I know it's legal for subsidiaries to trade under one CCL, but should they actually be named as existing at companies house in order to do so? As far as I can see they're not listed.

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  • 1 month later...

Ah well, if Muck Hall have got it you can bet it's unenforceable - to my knowledge they've never taken anyone to court. Prove it letter to them usually sees them off

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Ah well, if Muck Hall have got it you can bet it's unenforceable - to my knowledge they've never taken anyone to court. Prove it letter to them usually sees them off

 

 

Oh its deffo unenforceable, have known this for years, plus its got gap insurance which was never ever required so a bit of missselling too!

Today's post brought another letter from them with a reduced settlement offer, hahahaha

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  • 3 weeks later...

Has anyone ever received an NoA from MKDP?

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

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