Jump to content
  • Tweets

  • Posts

    • Good luck to you and the family, London. I hope you've had some good advice from the local public health people.
    • Hi everyone, hope all ok here.    I have just received a letter from a debt collection agency asking me to pay a debt owed to British gas.    Upon checking my credit scores, i can see this debt shows up as settled and closed in 2016. Started in Dec 2015 and closed in July 2016 with £0 balance.    I have no recollection of owing anything to British Gas. It's a very small amount (around £40) but it has been bugging me.    Any idea if i should be paying this company?    Thanks for all your helps in advance. 
    • The company is called Ideal Window Solutions Below is a response from the manager to a request to cancel, them having cancelled the fitting on at least four occasions. In June it was arranged they would start at the beginning of August and each date they promised they have cancelled. .  I have been informed by the office that you said you want to now cancel after telling me that you will see it through till October. If you do cancel, as I mentioned to you, there will be financial penalties due to the fact that you have signed an official, legally bounding contract to supply and fit new windows. I mentioned to you that the glass has already been delivered and all other costs associated to putting your contract in place. If you cancel we will be looking to recover this from you. I don’t want this this to happen over a couple of days, which is out of our control. Can you please reconsider and get back to me.
    • Meanwhile Drakeford gone into full control freak mode,  on Wales Firebreak banning sales of all non essential goods whatever he means by that   https://www.dailypost.co.uk/news/north-wales-news/fire-break-ban-supermarkets-like-19141351   Can't see how he can ban online sales but he will try.
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 3607 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Was wondering if anybody could tell me what the correct situation is with temperature within the work place?


A friend of mine works in a work shop, where they make hand made furniture, which is open space in an old work shop. The building is not very well insulated has one big heater and the employer has been and brought a couple storage heaters for them to use, the workshop is full of stainless steel equipment. This morning my friend and other employees switched on the big heater for bout an hour to warm the workshop up, as it was around 3degrees in there. About an hour ago they had the boss in the workshop telling them that they weren't to switch it on due to a big electric bill they had received. Is there anything that they can do?


Many thanks for any help that can be given

Link to post
Share on other sites

Switch to gas?


There used to be a minimum standard which formed part of the Offices, Shops & Railway Premises Act, but this was retired many years ago and I don't believe there's even a requirement fit a thermometer within the workplace.

Link to post
Share on other sites

Hi siany


Thats not right, I think you should all get together to raise a greviance. You could write a joint letter and all sign it. Try to be as diplomatic as possible.




It might be an idea to get a thermometer in there to see what the temperature actually is.

Link to post
Share on other sites

The minimum limit was't 'retired' in normal workplaces, only in certain places. It has to reach a certain temperature after 1/2 hour of operation otherwise you can clear the area until it is the right temperature.


I have seen it invoked three times in my working life, twice in a hospital clinic and once in an office...


Get onto local Trading Standards and they should be able to advise on the current situation.

Link to post
Share on other sites

Downloadable version of the Workplace(Health Safety and Welfare) Regulations 1992 Approved Code of Practice. (Regulation 7 deals with temperature)






Edited by enamae

Please note: I have no qualifications in this area and any advice offered is given in good faith.




Link to post
Share on other sites

Sorry Busby but under legislation from April this year there is a requirement to have a thermometer in the workplace. Our Health & Safety bloke said we should even have one in the loos.....

Link to post
Share on other sites

It's 16°c or 13°c if strenuous work is undertaken. Furthermore there is a requirement

to have the thermometer with a marking for 16°c. The one's that are fitted at my workplace

have a marking for both and the relevant Legislation which is, The Workplace (Health, Safety and Welfare)

Regulations 1992 (Part of the European '6 pack').


In workplaces where the minimum temperature cannot be met for whatever reason there

is a requirement to rectify this with additional PPE, however, employers are expected

to comply with the above requirements over and above the need for excessive issue of PPE.


Hope that helps. And yes, I hold the TUC Advanced Certificate in Health and Safety

training, should anyone be thinking of asking!

Edited by diskmandave
Added Legislation

If my post was helpful don't forget to click the star!

Advice is offered freely, without liability and without prejudice.

If in any doubt professional legal advice should be sought.


I do not profess to be in any way legally trained, I am a big

oily truck driver and all I know has been learned within the

Consumer Action Group.





Trying to stop smoking?



A dummies guide to the forums







Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...