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Letter Of Complaint to Scottish Power


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Hello everybody I am new to this forum and would like some information.

I am a single mother and am currently unemployed I am in reciept Income Support and child benefit, the problem I have is I am putting around £35-40 a week in my prepayment meter owned by Scottish Power I do not owe them any debt and cannot understand why my gas does not last very long I do not no what Tariff I am on but I do no it is a high one I have rang SP on numerous occations only to be told it is the price of gas. I am starting to get depressed over this as I am feel like I am being ripped off does any members of this forum no who I can write to in the SP dept as ringing the Customer Service is a expensive and a waste of time.

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Hello welcome to the site.You posted in media section so will move to main forum for a greater response.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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This sounds like a basic question that everyone on a pre-payment meter needs to know

 

  • How can you tell from your meter how much you are being charged per unit of gas / electricity?
     
  • How do you check from your meter what you are paying for arrears and what is outstanding
     
  • How do you check that the money that you pay appears on your meter
     
  • How do you check that everything else is correct e.g. meter units are consistent (the cubic metre / foot [problem])

 

I think that we need a sticky of how to identify the meter type & how to check out what's happening

 

Maybe people with prepay meters can supply the information or links of howto. I did a quick google but couldn't find a handbook...

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Yes good idea.

This was something we did have but it was unfortunately lost when the forums were reconstructed.

I have both for gas and electric.

I have manuals for both-which gives basic info but not comprehensive and certainly not so easy for some to understand.

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I have sent a PM to Colin, the SP rep, to have a look in

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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Hi maryann

 

Best advice I can give here is to give us a call on 0845 2700 700 and speak with our Prepayment department. They will be able to talk you through the amount of gas being used and the settings on the meter. You may also be interested in looking at the energy efficiency advise on our website to see if there is anything that can be done in the house to reduce your consumption and be more efficient. Have a look at the link below:

 

http://www.scottishpower.co.uk/energy-efficiency.aspx

 

Let me know if you have any further questions and I will be more than happy to help.

 

Kind Regards

 

Colin @ ScottishPower

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Colin,perhaps you can also provide a link where members can view the information on reading a pre-payment meter and understanding the data.

Thanks.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I can perhaps post up the info from the manual I was left when mine was installed.

Theres quite a lot of settings which start fro A and go to S.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Think I found it. If so, pages 6 and 7 give you an explanation of the display setting for ScottishPower electricity Key meters. The settings on the gas meter will be similar and you just need to navigate through each setting.

 

Kind Regards

 

Colin @ ScottishPower

ScottishPower Elec Key Booklet.pdf

  • Haha 1
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Thanks Colin-just the job.

 

Edit-I have made the info a stickie also-for future quick reference.

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Fine for me Grumpy. It looked like it had a bit of a freak out moment when everything went weird which I've never seen before but opened after about 5 secs.

 

I'm using Acrobat 9.1.3 what version do you have installed? Does it happen when you try and open it in your browser or does it happen when you save the file and open it that way?

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I got SPs new tariff booklet this morning detailing new charges-is dated November 2010 and is 23 pages.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi Martin

 

I know this booklet will be full of information and figures which do not directly relate to you and will cover our customers for all different areas. Please let me know if you have any difficulty in locating your prices and I will try to post some useful information to help.

 

Kind Regards

 

Colin @ ScottishPower

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