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NWB Threaten a default whilst account is disputed

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Hi all,


Advice please! I am in dispute with NWB over an overdraft situation caused initially by them paying 3 DD's when I had cancelled them with the Bank. Then they charged me for paying them and are now charging interest. I have written ad nauseum, but only get "template" replies that do not address my complaint. I put the account in dispute many months ago. They now threaten a default. Not bothered about the default, but are they within their rights to do so? :???:

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So long as the data is accurate, they are allowed to mark your file as such however, from what you say, that may not be the case.

If you haven't done so, send a formal complaint and head your letter as such (I have heard that where a letter isn't headed Formal Complaint, they don't treat it as such). Undoubtedly they will try to fob you off so then your next port of call is the Information Commissioner and the Financial Ombudsman

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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