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this is awful - they have said - no Santander don't need to give you£850 back that they transffered to the wrong person


moneybags!!
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:mad2:

Why can’t Santander just admit that they have made a MISTAKE?

Santander received 216,958 complaints in just six months, it was revealed today. These shocking figures - published on the bank's own website - show the Spanish-owned institution has been receiving a complaint every minute over the past half-year. Which Website 02 September 2010

1. 30.12.08

I asked for my address to be changed on my account and filled in the form in the bank, the bank checked that is was filled out correctly.

· My address was not changed, I received no statements.

· I asked Santander why this was – the girl told me the form “had not been processed correctly, the address was changed on the system but not in ‘deliveries’.”

· June 2009, I received a statement at my new address.

2. June 2009

Abbey refuse to send me copy statements.

· They say they do not keep copies of them (?)

· The Financial Ombudsman said of the bank’s practice, “this is not ideal.”

3. 21.3.09

Abbey transferred £250 into the wrong account and won’t give it back.

(Olly Tancock has received my money and not paid it back)

· I asked for the money to be put into Oliver Peter’s account as a Bill Payment

· Abbey put it into Olly Tancock’s account as a Bill Payment.

· They do not read second names?

· Abbey LOST the copy of the phone call we had. HOW CONVIENIENT.

4. 2.5.09

Abbey transferred £600 into the wrong account and won’t give it back.

(Olly Tancock has received my money and not paid it back)

· I asked for the money to be put into Oliver Peter’s account as a Bill Payment

· Abbey put it into Olly Tancock’s account as a Bill Payment.

· They do not read second names? AGAIN?

· Abbey gave the copy of the phone call we had to the Financial Ombudsman, in which it is noted that “you then asked to transfer £600 to Oliver Peter’s”

5. 13.5.09

I asked Abbey why Oliver Peter’s had not received the money.

· They told me they had given it to Olly Tancock

· They told me to go and get it back from him myself despite the fact that I have no idea of his whereabouts.

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