faulty laptop 3 months after warranty expired

[angiebrown]

hi all

i purchased an esystem laptop from currys swindon on the 24th aug 2009 all was fine until a month ago when it suddenly stopped working i thought it was the charger as i could not get it to stay on

 

after getting a second hand charger still no joy so i took it to an independant computer technichian and he has said it is the motherboard that has stopped working

 

contacted currys customer services who basically replied that they can book it in for repair but it is going to cost for the parts and labour i was not prepared to do that and informed them that was not good enough and would be taking the issue further

 

any help how i go about doing this please and who do i contact not very good at this sorry must be me being blonde

thank you

angie

[silverfox1961]

This site will help you know your rights under the Sale of Goods Act

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaataglance

 

You have the right to a repair or partial refund

[angiebrown]

thank you very much silverfox i will read them and will take it up with store manager/head office customer services

[rebel11]

Hi angie

 

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

 

http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/SGA1979/

 

Send any letters Recorded, keep copies. You might be better off keeping all communication in writing.

[C-130]

I am sorry to here what has happened with your laptop. However when you buy a laptop through cyrrys/pc world we do make it clear that if you do not have whatever happens after the first year it will cost you for repairs. We are well within the law to do this.

 

In addition I would like to say you have a legal right to a remedy only if it is a fault which has existed from the date of purchase. As the laptop is over 6 onths old the onus is on you to prove this. Which will cost you money and then currys pc world have the right to make you pay for them to also have independent engineers examine the laptop. The law is a wonderful thing but remeber it is not an automatic oh yeah 6 year warranty when bought. It is a 1 year manufacturers part labour (where they will charge during this time for repairs) after which you have to prove it is a fault which existed when bought.

[dx100uk]

retailers terms and conditions, nor any warranty -be it 1 yrs or 3, can over-ride SOGA.

 

under SOGA, as had already been pointed out - the product must last a 'resonable period'

 

typically for a laptop this would be 2-3yrs+

 

it is the retailers problem, they may required you to get an independent report, but that will be refunded along with a free repair, or if it cannot be repaired in a resonable time [typically 28 days]

a replacement or vouchers to an eqiv model should be issued.

 

just to be clear

 

return it to your point of sale and don't accept any waffle!

 

 

dx

siteteam

[buzby]

Fine in theory - nonsense in practice. The retailer is well versed in their obligations, and unless there is a track record on an inherent fault, as it worked fine for over a year the expectation is that the consumer must prove that the goods were inherently faulty. A very difficult task.

 

Also, misuse, virus and other ailments can conspire to prevent the item working, none of which mean a free repair.

 

The last instance of a similar dispute from Currys with an ADVENT laptop was that the hinge snapped it was admitted there was no abuse, but as a 18" screen it requires special care when opening/closing due to the stresses on the plastic case. My money was on not fit for purpose, but because the machine was 14months old before it happened, they successfully rejected the claim.

[labrat]

im off work a little longer due to a small incidence (bear garden)

 

im going to place a few guesses, a little advice based off the guesses.

 

im going to guess that the laptop in question uses a U30/U40/U50/U51 chassis, this is the most sold one in the last year

 

all these laptops use the same mainboard in there construction, which is a long one occupying the rear of the computer

 

if you get an independant engineer to look this laptop over he/she is most likely to find that there is a section of deteriorated or poor soldering on the rear most pin of the dc socket, although not reported as a common fault by pcworld it is a regually seen fault on these mainboards

 

by the way you can tell what chassis it is by looking at the serial number it will start szsUxx

[joka007]

i dont understand why people say refer it to point of sale, last time i checked pcworld shop is a retail shop that sells products, promoted their in house repairs etc and cases like this is out of store level and should be refered onto head office and customer services or complaints. on their website it tells you how to make a complaint either by ringing or writing or emailing. i dont see why customers should waste a trip to pcworld and then complain their 'pointless trip' because it will be! .

[dx100uk]

sorry no

 

soga is with the retailer where you brought it

if it gets refered to HO fair enough - but you must return it to the point of sale

 

thats why its called Sale Of Goods Act.

 

dx

[joka007]

pcworld derby is no different from pcworld bolton. retailer is pcworld, not pcworld bolton and each store are outlet/branches.

 

idont see why it should be referred to point of sale, if you purchased from london and you now decided that you want to live in leeds your telling me you would drive down to london because you strongly believe in that it should be 'point of sale'?

[silverfox1961]

What Dx was referring to is the RETAILER-not nescessarily the shop you bought it from. Any shop within the same group should (Currys, Comet,Argos)be approached at first (if, as in your example, you have moved). Although this will cause a bit of hassle for them, that's not your problem.

If you were to buy from a one man band type shop then you will have to approach them first

[buzby]

Or indeed a franchised brand which appears National but the business isn't.