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OH's Santander Loan Charges


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OH has a car loan. 60 month term and we are now 24 months in.

 

In the past 12 months theyhave applied the following charges:

 

17.12.09 unpaid fee £15+ late payment £30.00 (so £45 total for one late payment)

19.4.10 £15 + £30 (£45) for simulataneous late and unpaid payment

20.7.10 £25.00 late payment fee

4.10.10 £25 late payment fee

25.10.10 £25 late payment

 

Total charges this year alone come to £165.00

 

Are late payment charges permissible? Are they allowed to "top up" late payment charges with unpaid charges as well?

 

They get paid each month without fail, just often not on the date they are meant to receive it (sometime like a week later due to cash flow problems).

 

Any thoughts?

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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sorry this wasn't seen as it the wrong forum

 

yes you can reclaim then ALL + int at their rate too.

 

i'll move this thread and alert you via PM to where it is later tonight

 

basically its the same process as any loan/credit card unlawful charges claim.

 

have a read around

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Just a thought, but you're obviously making the payments, but often making them late. Can you not get the payment day moved to fit in better with when your income comes in? It may mean paying a bit more one month, but could potentially stop a lot of hassle for yourself.

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Hi dx and Tingy.

 

Thanks guys for your replies.

 

Great news we can try and reclaim the charges! Will get onto it. And of course post up what happens as we progress that.

 

Tingy, yeah, we have changed the payment date now and much better but Satander charged us £25 for the priviliege!!!!

 

DS

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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thats a fee too!

 

reclaim it!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I was watching Rip Off Britain this morning and they were on about these ridiculous charges, changing DD date, changing name on car insurance if you get married etc.... Mind you, as long as the new date suits it will be much better for you.

 

Take care,

 

Tingy

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Where do I find the bank charges precedent letters on here?

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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What I was after was an initial letter claiming the charges?

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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pers i'd do some reading up first

 

all the docs are in the library section tab top left.

 

you ideally need to do a spreadsheet first so 's you know what you can get out of them.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Although not from this site (I couldn't find it in the library) will this one do:

 

 

 

Your address]

[Your phone number]

[Date]

[Name and address of bank]

Dear Sir or Madam,

Ref: Account number: [your account number].

I would like to request a refund of all the default charges that have been applied to my account. Under the Unfair Terms in Consumer Contracts Regulations 1999 charges must reflect administration costs and cannot be punitive. I believe that the following [enter details of charges] are unlawful as they do not reflect the true cost of going into an unauthorised overdraft.

 

You have taken [enter charges amount here] from me, plus [enter overdraft interest amount here] overdraft interest and I would like to request repayment of this [enter total sum] sum. I also ask you to ensure any default notices entered against my credit record are removed entirely.

Please repay this money in full and remove any default notices within 14 days. If this is not done, I will begin a claim against you for the full amount, plus interest and my costs.

Yours faithfully,

 

[Your signature]

 

 

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Cheers Tingy. Have repped you up already.

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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Cheers Tingy. Have repped you up already.

 

Thanks. Not being ungrateful, but don't actually care about rep on here due to the past. You know what I'm on about. Quite happy giving advice and people can choose whether or not they take it.

 

By the way, just concluded final case from "other" site, been going on via e-mail. VERY positive result today! Happy times!

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Accept the rep, man. My gratitude must needs be expressed, to you and others that help out.

Sorry to hear you've permanently quit the Other Side but can understand why you feel that way.

DS

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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we've now put in a claim for the charges, which over a 2 year period amount to £360 inclusive of 8% stat interest.

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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you should not be charging 8% stat

 

you can only do that at the court or FOS stage.

 

you should be charging the int rate they charged you.

 

which will prob be the loan rate.

 

this is why people should always post up what they are sending first.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

well they can always say no I guess, and then I will resubmit a revised spready. The loan rate was 7%, with an APR of 14.6%. Which rate applies?

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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apr

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Santander, they say no. They say NO to ANY refund of charges, in full or part.

In their words the charges of £30 + £15 for the same missed payment on the loan are fair and fully approved by the FOS.

No to a refund of the DD change of date fee as well.

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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well they would say that to put you off

 

the fos are nowt to do with this

 

its the fsa that published the guidelines saying that £12 was the max they would expect, but that no charges were valid until true admin costs were provided.

 

do some reading and go get 'em

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

and should I mention their charges have caused hardship? is this loan covered by the lending code?

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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matters not really

 

pers i'd write back again, demanding a refund of their unlawful fees or you will put in a complaint to the fos

 

can you post up your spreadsheet please

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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