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Floors 2 Go - Insurance claim High fitting charges

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I recently made an insurance claim to have my damaged laminate floor replaced. My insurers say I can use one of three companies and I chose Floors 2 Go and their Signature Plus Oak laminate with 25 year guarantee at £19.99 p/sq metre.

Initially I did not tell them it was to be paid for by my insurance company but they gave me all the spiel about we are doing a special extended discount and you can have 20% off if you buy today. We agreed a price for the laminate and I also asked a price for fitting which they said would be £490 but they were fairly sure they could get £50 off if they asked the fitter nicely. I said OK and then contacted my insurance assessor, paid my £50 excess and he posted the payment voucher to me made out to Floors 2 Go.


I then rang Floors 2 Go and told them I wanted to proceed with the purchase and after explaining it will be paid for through my insurance claim, they are now saying I can have the laminate at the agreed discount rate but the fitting charge will go up to £735 due to the charge my insurers will make. Then after a short re-think they said I would only need to find £100 extra to add to the insurance voucher. All very confusing.


I contacted my insurance claim assessor and he said he knew nothing about any extra fitting charges and said my claim had been assessed by an independent laminate floor company and the valuation was good. He suggested I cancel the voucher and contact my insures direct, which I do not want to do this as I would like the laminated fitted before Christmas. I said I was OK with the valuation and agreed the problem was Floors 2 Go moving the goal posts.


Any advice on how to proceed without having to pay the extra £100 would be appreciated.

Edited by we shall overcome

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Guest Old_andrew2018

I think the insurance adviser was right to advise you to cancel you really cant rust a company that keeps inflating the price.

If you can find another supplier, and are willing if necessary to wait until after Xmas you get a good price.

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