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hi im new to this, i recently got a new cooker through homebuy ltd and it was installed by hotpoint on 17/11/10, but on the 25/11/10 i had to get Northern Gas Works out as i had a strong smell of gas. When they came out they condemned my brand new cooker as there is a big gas leak on the pipe that is connected to the back of the cooker. I have had no cooker since 25/11/10 and i have 4 children but i am unsure whose responsibility it is for fixing it and are they allowed to leave me without any cooking facilities.

Any help would be grateful.


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  • 7 months later...


Welcome to The Consumer Action Group.



I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.


Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.



Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.


It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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