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    • HI all, So I work for a company who offers a review service for large companies, whereby customers can review products and/or services and the reviews appear on the companies own site My job, along with roughly 10 others, is to moderate those reviews. We're all on a zero hours contract, so we do work as and when it's available. The way the system works is for every 120 reviews we moderate, we get paid the equivalent of the basic minimum wage, so £11.44 per 120 reviews. If this were a steady supply of reviews, it could be a decent income, but it's not, so you end up spending a lot of time doing nothing and not being paid for it, such is life For the last 3 months or so they've had an issue whereby a lot of reviews were duplicated up to 15 times and we were told to moderate those as we would normal reviews, so you can imagine how many reviews we've been having to moderate, my moderated review count was probably around 4x the number I normally do, almost throughout the entirety of June this was going on for. So being quite excited about the prospect of a boost in income, to my and other mods surprise and shock, we're not being paid for all those extra hours and work done, for the past 3 months when the issue started.. We're only being paid for the non duplicate reviews, plus 5% on top. So in my case, instead of receiving around £1500ish for the month of June, I'm only receiving around £500 I mean, I get it, marking each of these duplicates was very quick/easy, as it was a repeat decision from the previous 14, but to let us do all that work and not pay us for it?
    • That's good news, well done. From  memory, self-employed people didn't pay into SERPS, it was for employees. And I believe SERPS stopped in 2002, being replaced by S2P. HB
    • You should for the court to consider otherwise they wont grant a directions hearing.
    • Two things: Firstly, can you avoid posting solid blocks of text. They are very difficult for people to read and to follow especially when using small screen such as telephones. Properly spaced please. I have restructured your one for you – but it would be nice if you took care of this yourself. Secondly, when you upload documents in PDF format – please can you use single file multipage format and also a name which is meaningful instead of just random numbers.pdf. As a general guide, you should upload documents in a way that you would like yourself to receive them if you are helping somebody free of charge. I have deleted the two files which you have uploaded earlier. As far as I can make out they are all part of the same document and should have been uploaded in a single file format and named. As it is, they aren't especially relevant at the moment so don't bother about reposting them but please bear in mind what we are saying about uploaded documents. I notice that although I asked you if the item was properly declared and valued you haven't responded in particular you haven't told us the declared value. Is there any reason for this please? Do you understand why you don't need parcel delivery insurance?
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tiscali cheek


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All this was around two years ago now but I'm wondering about the position.

 

I decided to go for Tiscali broadband and duly signed up online. In due course, I received the package containing external modem, etc. However, half the components listed were missing, making it impossible to install.

 

I phoned Tiscali but was met with a system of options:

Are you a new broadband customer? yes

Have you installed everything as instructed? No

In that case, phone us again when you have..

 

Trying again:

... Have you installed everything as instructed? I tried 'yes' this time.

Please hold.... (annoying muzak)...

We're sorry but there's no one available to take your call. Try again later

 

Turning to online options, I found a list of email addresses that were each for a specific sort of problem, none of which was "missing bits". I just chose the top one on the list and got a curt reply saying "Not our department, not interested. Phone customer services."

 

One option back then in the phone menu was Accounts. I tried this as I was systematically trying every option by then. It led to a recording stating that they now had a dedicated phone number just for accounts queries, so I phoned that one. I finally go to speak to someone! He said he was horrified to hear of my problems (the best way to respond to complaints, I've been taught) and offered the following solution: he said he had put a note on my account to the effect that no money may be extracted from my bank account until I had actually connected to the service at least once.

 

Fairly satisfied with this, I continued to try phoning for a week or so and eventually gave up on Tiscali altogether.

 

Some months later, I was horrified to notice that they had taken out of my account not only a hefty set-up fee, but monthly charges for 4 months as well - I was also ashamed that I had paid so little attention to my bank statements. I was able to stop all further payments and this initiated a stern series of letters from Tiscali threatening to cut off my service. One final letter said, more or less, "obviously you don't want our service so this is the parting of the ways. Bye."

 

The (amateur) advice I had then was to keep quiet because I had signed up for a minimum of one year. If I made a fuss asking for money back, Tiscali might be within their rights to insist I pay for the whole year.

 

I wrote it off as a bad loss but... does anyone know if I might have had a case against them?

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I don't know about the 2 years past, I think the 6 yrs limit might apply here too, but I won't say more than that, I'm sure someone else will know.

 

As regards the 1 yr contract, you were given very poor advice indeed. The contract places obligations on both sides, and since Tiscali were quite obviously not fulfilling their part, you were totally within your rights to pull out. And since you never used the service (for obvious reasons), you would have a very good case to claim a total refund from them.

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I agree that you were poorly advised.

 

This is what The Consumer Action Group means when it says "Reclaim the Right"

You have allowed yourself to be inconvenienced and fleeced by Tiscali and their poor service and then you keep quiet in case you are the one who is at fault. Your advisor also needs to Reclaim the Right as well.

 

How much is at stake here?

have you got a copy of the email you sent or any other writing?

What has happen to the Tiscali equipment?

Do you know if anything had been logged on your credit file?

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This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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