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Retailer not replacing item lost by their courier


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I ordered an item online on the 27th October and paid for next day delivery. (The company then lost my order and didn't despatch it until the 11th November.) When it was finally dispatched, their couriers lost it or delivered it to the wrong place.


I haven't got anywhere with the couriers, so I went to the online company, told them their couriers had lost my order and asked them to send me a new one with a different delivery company, as it was up to them to make sure I receive it.


This was their reply: "Unfortunately this will not be possible, *** must raise an investigation into whereabouts your order was left, this will include a driver interview and a GPS navigation check, to make sure that the order was sent to the right address. Once in receipt of the information I will hope to resolve the matter as soon as possible and will obviously resend your order if it appears that *** have lost your order."


My contract is with the online company, not the delivery company. After almost a month, I'm not interested in why I haven't received my order, purely the fact that I don't yet have it.


What section of the Sale of Goods act would I need to quote in my reply?

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