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    • Thank you for the reply - I'm half expecting them to either drop the whole thing or to spring the "We had to tell the court that you don't want to pay so we're going to restart proceedings" idea given the language in the consent order that I signed with them. Going to read up and prepare to defend in case they fancy playing that game. It'd be nice if they would actually play by the rules for once...
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    • Hi everyone,    They started sending threats:   Wednesday:    We have been instructed to proceed formally on this claim in 7 days in respect of the balance due to Photo Studio Group unless discharged or an arrangement made. This will result in a formal Letter Before Claim and Court Proceedings.    Thursday :    It's not too late to stop legal action. Settle the £1182.89 due to Photo Studio Group.    Friday 8:23am :   The £1182.89 due to Photo Studio Group is overdue we are now instructed to proceed with a formal Letter Before Claim.    Friday 6:28pm:   We are now considering whether to issue Court proceedings to recover £1182.89 owed to Photo Studio Group.        
    • Hi Guys, I would appreciate any advice you can give.   In mid September this year we went to a Caravan company to look at potential caravan purchases, we found one caravan that we liked it was a 2018 model,   however when talking to the salesman we expressed concern that the settee and the bed mattress seemed to be of very poor quality and lacked any real support. The settee and mattress also seemed older than the year of manufacture would suggest. The salesman assured us that the fittings were manufacture fitted and that was, 'Just how they are'. He agreed to look into the matter for us.   As a result we paid a £1,000 deposit on our debit card, the salesman asked us to sign a contract for sale regarding the caravan informing us it was 'a receipt for the money we paid'.   We were due to collect the caravan this week, however, during the period from signing the contract we felt that we were being mislead about the furnishings previously mentioned so we carried out some research.   I sent the photographs to the manufacturer and asked them if they were the original fittings supplied by them, they responded that the settee and mattresses shown in the photographs (Taken from the online sales pictures from the sellers website) were never fitted to that caravan and had never been supplied by the manufacturer. I also downloaded the brochure from the manufacturer that showed the settee and bed mattresses that were fitted to the year and model of the caravan we had paid a deposit on, were nothing like the ones currently fitted.   somebody has taken out the superior Settee and bed mattresses and replaced them with cheaper inferior quality ones which seriously devalued the caravan, notwithstanding reducing the comfort and quality of the caravan. He insisted that the photographs (taken from their website) were the correct fittings for that caravan.   On Sunday 20th October, I sent the caravan sales company a letter stating that we were rejecting the caravan and that we had been mislead as to the quality and provenance of the fittings, that we no longer had any trust in the sales company and under the Consumer Rights Act requesting the return of our deposit.   We received a response the next day that stated, they accept the cancelling of the contract however, they are retaining our deposit against the purchase of another caravan from them.   I think it is a given, that we would never darken their doorstep again let alone purchase anything from them. I would add that all our concerns and the company's responses have been via email, so we have an audit trail of what has gone on.   I have considered chargeback, as we paid on a Visa debit card (I know should have used a credit card) and I am aware that we have 120 days to try and implement this.   I'm looking for advice as to what to write to the company to start with, i.e. Letter of complaint (They have no complaints policy or procedure in their T&C, they are also not signed up to the Dispute Resolution Ombudsman Scheme) or a, Letter before Claim, or do I involve Trading Standards.   Any advice from the wise members of this group would be greatly appreciated.   
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Boiler is old/inaffecient and too expensive to run? do we have any rights

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Hi there


it's freezing out there and we put our boiler on and within 10 minutes it had used up 80p so we worked out to heat our house for 1 hour would cost £4.80, £134.00 a week which is ridiculous we have had the gas man over who has said oh well its an old boiler and the management company don't seem to care either, we have contacted our supplier and they have confirmed it isn't there tarriff

do we have any rights if we cannot afford to heat our property or have hot water.


our tenancy agreement doesn't run out till July

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Hi gill


Thats ridiculous. I think the best thing might be to contact Shelter and get some free advice from them.




Alternatively you might be better off getting another form of heating. But check the power consumption.

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thanks for the reply rebel11


we have electric oiled filled radiators which are very economical and we do have a electric shower unit in the bath but the walls in the house are very damp and moldy because we aren't putting the heating on in the full house just one room at a time mainly the front room, so we are all wearing new pj's, we have hot water bottles. we have 2 children aged 5 & 7 it's not fair on them

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Apologies if teaching grandmother to suck eggs.


Firstly, have you calculated your usage correctly, because this sounds like far too much for any boiler to maintain without melting to slag!


If you have a metric meter, each meter unit is a cubic metre which is about 11kW/hours.

If you have an imperial meter each meter unit is 100 cubic feet which is about 32kW/hours.




Roughly, a boiler for a 3 bed house might burn about 30kW when going at full strength, which equates to approx 80p per hour or so(?). Though once the boiler is up to speed it isn't usually on all the time.

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That's clearer. It means that the boiler may be fine, but the prepayment meter may not be.


Are you able to repeat your test but read the gas meter? (and follow the instructions I gave).


Is the gas meter one supplied by the gas company? Check the unit cost of the gas with the supplier and see if you can switch to a cheaper supplier.

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As the EDF figures exclude 5% VAT (I checked them on the web) at those rates, 77p of gas equates to 15kWhours (54p for the first 7.34kWhours and 3p per kWhour for each subsequent kW hour).


This still sounds like a lot for a domestic boiler to use in 10 minutes. Are you quite sure it was just 10 minutes? How many radiators in your house?


However, you should not multiply by 6 to calculate the cost for an hour, because the first few units are the most expensive. The second and subsequent 10 minute periods would cost (at the above rate) 45 pence, not 77 pence.


However, the boiler is unlikely to need to run continuously. It might be worth getting a better estimate of the costs of running the boiler for, say, 3 hours. Also, read the gas meter before and after to check that the prepayment meter is set up correctly.


Boilers are relatively simple things, and even old boilers are relatively efficient. I have a friend who installs boilers for a living. He has complained that the council have installed a modern condensing boiler in his house that is *less* efficient than the old one he used to have.

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basically over the space of an hour he switched it on for a minute here and a minute there then he switched it off and we checked the meter and it was 11.40 then we switched it back on with the water too and it was 11.23 within a couple of minutes

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When you first switch on a central heating system it has to warm up all the radiators, so will be on constantly for a while. Then assuming it is not -10C outside, the boiler will only need to run for some of the time to keep the radiators warm. And if you have a thermostat, the boiler may switch off completely for a while.


Switching it on for a minute here and there won't give you accurate figures.


If you want to submit a complaint, I would suggest that you start with a cold house today (as it's nice and cold outside), and run the boiler for, say, 3 hours having taken readings of the gas meter, as well as the amount of money.


While you are doing that, check all the radiators and note down which ones get warm (or not) and whether they are warm throughout - top, middle and bottom. If they are cold at the top, they need bleeding (easy to do). If they are cold at the bottom, they need a flush (plumber's job). If they are generally cold, it could be a pump problem.


All the information could be useful in helping a gasman diagnose the problem.

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thanks for your reply


only problem is if we are right then 3 hours would mean wasting £12.00 which we don't have to waste, when the plumber was here we mentioned this to him and he just shrugged and said well it's old.

I will approach the subject of a new boiler to the management company and if they are not interested in mentioning it or the landlord isn't interested in changing it (he won't repair the letter box or seals on the windows) then we will probably just give our notice in to move in May and leave in July but make sure wherever we go we check the boiler before we take the place lol. I have found out that if we press the matter he can give us notice to leave

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Decide how much you are prepared to risk, and run it for a shorter period - but you need longer than 10 minutes!


For all the reasons I've given your expectations are *wildly* exaggerated.


Heating individual rooms by oil radiator is obviously cheaper, but in general gas is one-third the cost of electricity if you want to heat the whole house and cut down the damp levels.


We are at the start of a long cold spell and possibly the start of a cold winter - the sooner you check this out the better for you and your kids.

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