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Kaleidoscope catalogue **WON RETURN OF CHARGES**


Dotty50
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Hi,

 

Anyone had any experience getting unlawful charges back from Kaleidoscope?

 

I know what to do but just after any input in whether they play ball or not.

 

Realised that they have added some fees recently after I paid the balance in full (it was a little late and stupidly not looked at statement since)

 

I have approached them by email but they say they won't refund the fees as they are entitled to charge under t & c's etc and they added that there are similar charges since Feb 09 so in view of this they will not refund.

 

Looks like CCA & SAR ?

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Just to update this thread, not that anyone has posted! :-)

 

After a bit of email tennis and my request for a copy of what I SIGNED up to, they have refunded the fees.

 

It's not a lot and I could go for some from a while ago but as the balance is now zero, I will let it lie.

 

A small victory but still a victory! :cheer2:

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CONGRATULATIONS!!! :whoo:

 

Sorry this thread managed to get looked over, how far did you get before they paid?

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No problem sea-sidelady, the forum has so many postings, its not a surprise some get missed but thought that adding the result would give hope to others.

 

It only took about 5 emails and of course each one was off a different person but I got there in the end.

 

It was only £36.00 but still worth doing

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