HELP...McDonalds visit-Kids ill

[mummyrut]

Long story short ... bought kids drinks half way through the drink son said it tasted strange when i removed the lid a strong smell off turps hit me , i contacted mcdonalds and no one rang me back as promised , next day took 1 of the 2 cups to the manager at the store they sent it off for testing, 2 of my kids were off school for 3 days vomiting and diariah.

just recieved a letter basicly saying we imagined it ....

 

i need help i don't know what to do next

[rebel11]

Hi Mummy

 

Welcome to CAG

 

I would contact your local Trading Standards urgently as this might be a Health and Safety issue. Take the other cup to them, they will carry out the relevant checks.

 

http://www.tradingstandards.gov.uk/ Just type in your postcodes.

Edited November 24, 2010 by maroondevo52

[Yorky2008]

Have you still got the other cup? Can you send it off for your own independant testing?

Edited November 24, 2010 by maroondevo52

[mummyrut]

yes i still have the other cup , trading standards are gonna pay a visit and see where i go from now , what annoys me the most is they WILL NOT send me the report from the actual shop and the report the cup manufactorer done

Edited November 24, 2010 by maroondevo52

[ForestChav]

You'd probably have to prove them being ill was caused by the drink rather than anything else (food poisoning or just a stomach bug they could have picked up anywhere). Luckily you have one of the drinks to get it analysed. If TS will do this and let you have the results then let them, in any case them and environmental health will want to investigate if there is some potential contamination going off as there might be other cases and they have either not reported it, not found a common ground or something. Otherwise you'll probably have to find somewhere. Do you have (or know where to find) your council's environmental health department contacts? It would probably be a better course of action than Trading Standards, though it is useful to contact them also. They would be interested, I'm sure.

[Yorky2008]

they WILL NOT send me the report from the actual shop and the report the cup manufactorer done

 

It would not be in their interests to, if it was me and the report came up clean I would be forwarding it like a shot!

 

I also had a thought, if it smelt of turps, they may have been cleaning the pipes and not flushed them properly afterwards. If this is the case then it may have been cleaning fluid you smelt, or the remenants of it. Years ago worked in a pub and we had to be completely sure we flushed the pipes properly after cleaning or same thing would happen.

[mummyrut]

First of all it was the cup that had the odour not the actual drink

 

they won't send me the report due to data protection , trading standards have contacted my local enviromental health office for them to pay a visit .

in the letter they tell me the cups were stored next to a machine that is oetrol powered and this could of caused the smell , this was after a letter i got early on saying they have nothing in the resteraunt that would cause this kind of smell .

 

I have doctor reports from a stool sample from the kids which maccies want to see , i have told them when i see their report they can see mine .

 

And to top it all at the end of the letter they offer my kids a meal at local macdonalds

let me just think about that ........................... er NO

[ForestChav]

That attitude makes me laugh. Allegedly you had something from there which made two of your kids unwell. That in itself could (theoretically) have had serious effects on their health, because something like that is always worse in younger kids because of the risk of dehydration from the fluid loss. Why on earth would you want to go there again when they are taking this attitude to your complaint? I certainly wouldn't.

 

Seems like the authorities, thankfully, are doing their job in this case.

[Yorky2008]

I am not a Food & Hygiene expert but keeping containers that food & beverages will be put in to in the same place as a petrol powered appliance/generator/whatever-it-was does not exactly seem smart to me!

 

Any catering bods on here that can advise?

[sir_gilmour]

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.