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Cancelling Phones4u/Vodafone Contract

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Hi,

 

About a year ago I bought a Sony Ericcson Satio Vodafone contract with Phone4u from their store in my local town. £40 a month (this was my 1st mobile phone contract). The next day, I realised my mistake at making this purchase due to my current financial situation (loss of job) and so went into the phone4u shop to with the phone still packaged and undamaged, I stated I had made a mistake and asked for a refund. They then said sorry but we've introduced a new in store policy stating that we will not give refunds and they said that I would have to wait out the full 2 year contract in order to cancel. When I got home I made various phone calls, Vodafone told me that they were fine about me cancelling the contract but phone4u wouldn't allow it. It is now a year ahead and my finances are getting slim. Is there anyway I can cancel the contract or reduce the monthly cost down from £40 a month?

 

Thanks,

 

Marcus

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Probably not to be honest. I'm sure the Vodafone webteam will look into this to see what they can do, follow their instructions pinned here and update this thread with the automatic reference number. My belief is that it's P4U's call though, and they're not in the business of letting people off with money they agreed to pay.

 

I hope the Vodafone webteam can help tho.

 

Best wishes :)


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Hi Marcus,

 

I can understand your concern here and whilst I guarantee anything I'd be happy to take a closer look at your case here.

 

If you could follow the locutus's advice and get in touch with us we'll take it from there and get back to you as soon as we can.

 

Kind regards and I look forward to hearing from you again soon.

 

Lee

 

Web Relations Team

 

Vodafone UK

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