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    • Hey hello, so as a reminder this is what I sent added in the (via Payplan bit):   "I refer to your letter regarding dated 20th January 2021 stating that the debt wasn’t statute barred on the basis that payment was made via payplan in August 2012 towards this debt.   I believe that the debt was statute barred before any payment was made and if payments were made to the debt it still doesn’t unbar a statute barred debt. I will await your response."   This is the letter dated 25 Feb they sent back which I just received, I didn't scan as its only a couple of lines and quick this way:   "We refer to our previous correspondence and note that we have not received your completed financial statement.   It is in your interest to provide us with enough information to accurately assess your circumstances, therefore if you have difficulty completing the form, please contact us on xxxx at your earliest convenience or seek independent advice from one of the organization listed overleaf."   I just checked if the letter I sent and it was received and signed for on 17/02.   Wonder if its a good sign, that unlike all the other letters I have received from them this doesn't have some sort of threat of action in a certain time frame.    Cheers     
    • They won't have offered you a course when they sent the NIP because they don't know who was driving until you tell them.   If you are eligible for a course they will almost certainly offer it - irrespective of whether you've refused one in the past.  If they do offer you a course, I think you'd be daft not to accept it.  (I understand many drivers refuse because they think they'll be treated like naughty schoolkids, but apparently it's not like that and most people find them very useful and learn something new.)
    • Thanks. Sound advice again. I will tread carefully.    I have checked the first correspondence that they sent to me and there is no sign of an offer of a speed awareness course, I do remember being offered one a good few years ago but did not take that up at the time. That may be the reason for it not being offered again.     Looks like my only option now is to shut up and pay up.    Thanks for your input which is much appreeciated.    
    • Just about and card or loan clamform thread here You agree to mediation until the actual call on the day If by then you still dont have enough info to make an informed decision..you say no.   3 copies n180.  1 wit you
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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Non delivery

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I've had many things delivered by Home Delivery Service on behalf of Argos without problem. However last week they let me down. I urgently needed a new laptop and ordered for a specific days delivery - the only day I could be home for quite a while. The e.mail confirmation was for Noon to 6pm delivery, but I waited in all day as somewhere else 7am to 8pm were mentioned.

At 6.45pm I rang Argos, and asked if the item was not now coming as I needed to go out. I was told that there was zero chance of it not coming. The delivery drivers ALWAYS complete their deliveries, even if it is very late. So I cancelled my arrangements and waited in, finally giving in at 10pm.

Next morning I rang Argos and got no sympathy at all. I explained the limited hours I could now be home, and was left with the feeling I wouldn't be getting the laptop unless by chance it did turn up when I was home. It was delivered the next day, but taken away again as no one was home, and finally they did just catch me the day after.

I e.mailed Argos and asked that the problems I have had be escalated to management, and received a call when I was out. My wife asked the man to ring back at 6pm, but several days later he hasn't.

Should I be entitled to compensation for my wasted day and frustration, or should I just take my business elsewhere in future ?

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Guest Old_andrew2018

I cant see argos wanting to pay compensation, as you suggest it is better to take your business elsewhere, and make your friends/colleagues aware it will save them being disappointed in the future.

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Yes you are probably correct old_andrew. Argos have changed dramatically recently. Not too sure any other retailers are any better.

What really annoyed me was then when I finally got through to Argos just before 8pm on the day of (non) delivery, the lady I spoke to "pretended" to go and check with the delivery company, and came back to confirm it was definitely going to arrive. The delivery company has given me written proof that the parcel was back at their depot by that time, and programmed for redelivery the next day.

They have also told me that the driver recorded no problems that day, and presumably just didn't bother.

I think the answer is probably to chose the earliest possible time for delivery, make no effort to be there, and then make arrangements direct with the delivery company.

Anyway... time to try some other retailers.

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