Jump to content


HM Samuel - wedding ring has broken :(


Carrera74
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3946 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

We got married on 5 November 2008 and my husband's gold band broke. I have attached a link to the ring so you can see what I mean. The silver part has split away from the gold.

 

http://www.hsamuel.co.uk/webstore/d/...our+gold+ring/

 

We've taken the ring back to the jewellers and they sent it off for analysis. The ring has come back and it cannot be fixed and they said out of goodwill they are willing to give my husband a £90 voucher to replace the ring. The ring cost us £80 18 months ago and to replace it now it would cost £199.

 

I'm really upset that the ring we bought and that was blessed on our day has only lasted 18 months. Surely a wedding ring should last longer than that!! Do we have any rights to ask for a like for like. Ideally I wanted the ring we got married with to be repaired but as they cannot do that I don't think it's fair that they just fob us off with a voucher that won't get us the same ring as the price of gold has risen so much. I'm also upset that we won't get to keep our ring too.frown.gif

Data Protection Act request sent 03/08/06

Statements received 08/09/06

Prelim letter sent 12/10/06

Letter before action 27/01/07

Link to post
Share on other sites

  • 4 months later...

Hi me again

I wonder if anyone can help me with my complaint with HM Samuel.

I wrote to them using the template (thank you rebel11).

They replied asking for the link to the like for like ring and when I have sent it to them they have told me that my ring has been discontinued and to take my broken ring to the store and they will fix or replace it. We already did this last May and they offered us a £90 voucher to replace the ring. We didn’t accept it as the ring that to us looks the exact same as ours cost £199 to buy then and we didn’t want to hand over our wedding ring and end up with something that isn’t even visually the same.

I don’t know what to do now. They seem happy to offer us a voucher for the same amount we paid 2 and a half years ago but gold has risen so much and we can’t afford to put anything towards it to get the ring that looks the same. And to be honest I’m pretty mad that we have bought a ring that was meant to last the rest of our lives but hasn’t and they haven’t even apologised that we are set to lose our wedding ring L

Can we take this any further or do we need to just cut our losses and either buy ourselves a cheap wedding ring out of our pocket and keep the faulty ring or can we take this further?

Ideally I’d like to keep our ring and be compensated as it wasn’t fit for purpose and then use the compensation to buy something cheap and cheerful. Is this unrealistic?

Any input would be really appreciated x

Data Protection Act request sent 03/08/06

Statements received 08/09/06

Prelim letter sent 12/10/06

Letter before action 27/01/07

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...