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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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welcome finance issues - now MKDP


Angel104
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at the bottom of one of the posts.

 

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Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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angel

 

not being rude, bit i think this is thread number three you have started on this subject

you are getting advice, me included

it does not help as things will get very confused

please stick to one thread

 

purhaps a mod can merge all these threads

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  • 2 weeks later...

top left of the page you will see a link in blue saying the consumer forums

click on the link

scroll down till you see the link general consumer issues

click on the link

scroll down to the bottom to the heading new thread

click and there you have it

 

take your time on your first post

explain everything in detail

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We have a battle going with welcome finance at the moment.

 

 

But who do I complain to over the fact that they telephoned one of our friends

( I dont know how they got the number)

 

 

and asked him for our mobile telephone numbers.

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hi there,

i'm not 100% sure, but i think it's the OFT, Information Commissioners Office, and Trading Standards .

have you sent them a harrassment letter?

i'm in more or less the same situation as you, but they have written to someone else's address, and given my details out to them, but someone who know's a lot more about it will come along and point you in the right direction! they are so helpfull and friendly!!

good luck!!

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  • 2 weeks later...

We have received a letter from Lewis Debt Recovery over a welcome finance loan now this is the situation.

 

1) Back in January we wrote to welcome and asked them to take the car back and they completely ignored our request and we still have the car.

 

2) We have not heard a single word from welcome since November 2007 and we have not made any payments since then.

 

3) Lewsi say in their letter:

Our client has made various attempts to contact you and you have chosen to ignore them.

 

 

This is not true the last contact we had was like I said November 2007.

 

Where exactly do we stand?

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is it a loan or HP

And what percentage have you paid back?

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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  • 1 month later...

We have received a notice of default sums from welcome finance which says:

 

Telephone calls outgoing £10.00 it then asks us to phone a number to pay it.

 

 

Welcome have not phoned us for over a year because trading standards told them to stop as their calls were viewed as harrasment.

 

 

So should we just ignore this notice.

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We have received a notice of default sums from welcome finance which says:

 

Telephone calls outgoing £10.00 it then asks us to phone a number to pay it. Welcome have not phoned us for over a year because trading standards told them to stop as their calls were viewed as harrasment. So should we just ignore this notice.

 

Sounds strange, are you able to scan the letter and post it here?

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We have received a notice of default sums from welcome finance which says:

 

Telephone calls outgoing £10.00 it then asks us to phone a number to pay it. Welcome have not phoned us for over a year because trading standards told them to stop as their calls were viewed as harrasment. So should we just ignore this notice.

 

 

Dear Sirs

 

Even though your operatives may be of limited intelligence and be incapable of understanding the warning you have already been given by Trading Standards with regards to your company telephoning me, they still persist.

 

I have just received a notice of default from you cretinous turds where you have the audacity to include a charge for £10 for the privilege of receiving another totally unwarranted, unsolicited and unwanted call. Obviously I have no intention of paying it, I will however be making a further complaint to the relevant authorities.

 

I now however insist that you remove my private telephone number from your database and any future contact you may wish to have with me must be in writing.

 

Yours sincerely,

 

edit to suit.;)

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We have received a notice of default sums from welcome finance which says:

 

 

 

 

Dear Sirs

 

Even though your operatives may be of limited intelligence and be incapable of understanding the warning you have already been given by Trading Standards with regards to your company telephoning me, they still persist.

 

I have just received a notice of default from you cretinous turds where you have the audacity to include a charge for £10 for the privilege of receiving another totally unwarranted, unsolicited and unwanted call. Obviously I have no intention of paying it, I will however be making a further complaint to the relevant authorities.

 

I now however insist that you remove my private telephone number from your database and any future contact you may wish to have with me must be in writing.

 

Yours sincerely,

 

edit to suit.;)

 

You might wish to add: "Please confirm in writing, within ten days of the date of this letter, that you have done so." See if they try and charge you for it.

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  • 4 weeks later...

We received a letter from welcome finance this morning which says this:

 

Notice of default sums.

 

13/02/09 Telephone call outgoing £10.00

20/02/09 Telephone call outgoing £10.00

23/02/09 Telephone call outgoing £10.00

 

 

Now we have only spoke to them once and

that was when one of them phoned on a mobile

the other times we have ignored their calls

which got so frequent that we reported them for telephone harassment.

 

 

And at no time have we been on the phone to them long enough to run up phone calls worth £10.00.

 

Should I write and tell them where to go.

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Hi I am no expert on this but as far as I know this charge is the same as any other charge they would have to prove that the charge was the actual cost to them to make the call.

 

dpick

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Should I write and tell them where to go.

 

Yes & remind them that you have already withdrawn your permission for them to 'phone.

 

I'd be tempted to tell them that they will be billed £20 for each unsolicited call received from them, and include an invoice for £60 :rolleyes:

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  • 2 weeks later...

You could easliy find yourself with a demand for repayment.

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You could easliy find yourself with a demand for repayment.

 

but I would assume that if you are up to date they cant demand the full amount because you have kept up the repayments or will they simple try and force everybody to settle? could be interesting

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  • 1 month later...

18 months ago my husband lost his job

 

 

we wrote to welcome finance and asked them to collect the car.

 

 

They acknowledged our letter but have done nothing

they have not even chased us for payment.

 

 

This morning a man turned up on the doorstep and said he had come to get the car as we had asked for it to be collected urgently.

 

Well we told him that as welcome have taken 18 months we were not handing it over and if they want it back they can now take it to court.

 

Does anybody think that we have done the right thing?

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