Vodafone Default Notice*resolved*

[billybear1]

In 2008 I was in dispute with Vodafone as I discovered I was being charged for 2 phone contracts when I only had 1. I had returned an upgrade model without use. Following help from one of the customer services guys he discovered that 2 contracts were running side by side but no calls/texts had ever been made on the disputed contract. In the meantime I had been referred to a debt collections agency and after many frightening telephone calls I paid the alleged debt. After the customer service guy discovered the root of the problem I was fully reimbursed by the debt collections agency but a huge problem remains as the default notice is still on my file and I am in the process of applying for a mortgage!! I have made many,many calls to Vodafone but get no where. Please Help. Any advice would be very gratefully received as I don't know what to do next. Feeling very desperate.

[silverfox1961]

Hi and welcome to CAG

 

I think the Vodafone team will want to look at this one. Have a look at the link below

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems&p=2343770&viewfull=1#post2343770

 

Follow the instructions and post up the automated reference number and one of the team will have a look. Don't worry if they take a day or so to get back to you but rest assured, they will. Have a look in the stickies to see how much VF have helped here:

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?259838-Vodafone-complaints-settled-by-VF-Webteam.

[billybear1]

Thanks for your comments and such a relief to have somebody listening. Have had a quick reply from Reena f rom Vodafone team asking for more details from me which I've replied to. Will keep CAG uptodate with any progress. So desperate as had mortgage application approved today on condition of proof from Vodafone that default is there in error.

[Lee Vodafone Company Rep]

Hi billybear1,

 

Thanks for returning to the thread.

 

As Reena isn't part of the Web Relations Team I think your email has been routed elsewhere in our email system.

 

In light of your mortgage application and to enable me to make sure that this gets dealt with as quickly as possible could you update the thread with your email reference number so I trace the account in question?

 

Kind regards and I look forward to hearing from you again soon.

 

Lee

 

Web Relations Team

 

Vodafone UK

[billybear1]

Hi Lee,

Hope this is the number you need. 4848553. This is all new to me sorry if its not right.

 

Regards

[silverfox1961]

Hi Lee,

Hope this is the number you need. 4848553. This is all new to me sorry if its not right.

 

Regards

 

You're doing fine. That looks like the right thing so Lee (or the team) will check this out for you. Don't worry if it takes a few days. unravelling where it has gone wrong is hard work

[billybear1]

I also contacted Vodafone UK H/O via email and have received a prompt reply from a member of his team to say that they are investigating the matter too.

[Lee Vodafone Company Rep]

Hi billybear1,

 

Thanks for coming back to me with your reference number.

 

I should now be able to trace the account in question down to ensure that this gets investigated as soon as possible for you.

 

As soon as further news is available I'll get back in touch with you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[rebel11]

Hi Lee

 

Thats been done for you:-)

[Lee Vodafone Company Rep]

Thanks Rebel - it's appreciated.

 

Take care,

 

Lee

 

Web Relations Team

 

Vodafone UK

[billybear1]

Hi Lee

 

Just a quick one to see if you had any news about my account? really need to get this matter resolved as the mortgage company are getting inpatient.

 

Thank you once again.

[Lee Vodafone Company Rep]

Hi billybear1,

 

Rest assured that I have raised this with our Quality Assurance Department and have stressed the urgency of the situation.

 

As soon as I get an update I'll get back in touch with you.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[billybear1]

Thank you to all at CAG team who were involved with rectifying my problem. Default from Vodaphone has been removed from my credit file. You dont know how grateful I am to have somebody firstly LISTEN and then to actually DO something about it. The stress this has caused me is unbelievable. HUGE GRATITUDE. Also many thanks to Lee at Vodaphone, I have know got back some faith in humanity!.

Edited December 3, 2010 by billybear1
Forgot thank you

[silverfox1961]

Two weeks from start to finish. Not too shabby is it?

Well done to you and of course to the Vodafone web team.

 

I will put resolved on this thread and place a link in the successes.

 

FOx

[Lee Vodafone Company Rep]

Thank you to all at CAG team who were involved with rectifying my problem. Default from Vodaphone has been removed from my credit file. You dont know how grateful I am to have somebody firstly LISTEN and then to actually DO something about it. The stress this has caused me is unbelievable. HUGE GRATITUDE. Also many thanks to Lee at Vodaphone, I have know got back some faith in humanity!.

 

Hi billybear1,

 

Thanks for returning to your thread with the great news that this has been resolved for you.

 

I've got my fingers crossed that the actions we've taken will now result in your mortgage being approved.

 

All the best and good luck.

 

Two weeks from start to finish. Not too shabby is it?

Well done to you and of course to the Vodafone web team.

 

I will put resolved on this thread and place a link in the successes.

 

FOx

 

Thanks for making the necessary changes Fox.

 

Best wishes to all.

 

Lee

 

Web Relations Team

 

Vodafone UK