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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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WillowB v RBS*****another WINNER ****


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Guest willowb

Just read it's the 20th Nov......that seems like a heck of a long time.....

 

I remember reading your thread before, there's alot of useful info on it.

 

Wx

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hi, ive been charged approx 200 pounds from HSBC over the last two year from going over the overdreaft, and unpaid direct debts.

 

 

and over the last six month from my barclay card for going over by something really stupid like one POUND! so what can i do about? and where do i go from here?

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hi, ive been charged approx 200 pounds from HSBC over the last two year from going over the overdreaft, and unpaid direct debts.

 

 

and over the last six month from my barclay card for going over by something really stupid like one POUND! so what can i do about? and where do i go from here?

 

 

look in the hsbc and barclays forums..... get all info youll need there

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Guest willowb

Hi Charlie :>)

 

First you need to read the FAQs and where you'll find step by step instructions etc....then you need to read up on the threads posted in the section for HSBC etc.....start your own thread in each relevant bank/institution section and keep to that thread when you need to ask questions so that everyone knows where you're up to.

 

Good luck

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Guest willowb

Ok....the next installment on my show!!! LOL

 

A letter I received back from Cobbetts today...

 

We note your comments on our request for further information. Please note that part 27.2(1)(f) applies subject to paragraph 3 of part 27.2, which states that the court of its own initiative may order a party to provide further information if it considers it appropriate to do so.

 

Errrrrrm.....it wasn't of the courts initiative though was it? it was of cobbetts iniviative....am I right?

 

It is our client's contention that your particulars of claim did not properly particularise your claim. For example, our client cannot properly defend a claim where you have not given your account details and the details of each charge you claim is disproportionate and unreasonable.

 

But I did give them the particulars of my account and a spreadsheet detailing the charge title, date, days since offence and interest applied.....what more do they want???

 

the Court is bound by an overriding objective to deal with cases justly and ensure that all parties are on an equal footing. It was clearly the case that our client could not respond to your claim where you did not provide sufficient particulars (BUT I DID!!!:mad: ). Our client therefore objects to your allegation that the request is intimidating.

 

 

 

What should I make of this? How should I respond? I need some advice about what the implications of this letter are please!!!

 

Wxx

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It's from Cobblers (haha like that! ;>))

 

Ooh gosh speaking to the court? hummmm should I copy the letter and send it to the court asking their advice?

 

I just don't know really!

 

Wx

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It scares me! :>/ LOL

 

I think I'll wait for Davefirewalker or someone to have a look, I've gotta go and take the kids out now. Thanks anyway Westable :>)

 

Wx

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:( D'oh....come on mod people perleeeease take a look at the above letter from Cobbetts for me???...:oops:

 

Wxx

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Guys! you're breaking my heart here! :>( please have a look or I'll start pming with a vengance....I have had 2 glasses of wine!!! LOL...only kiddin' tee hee...come on...what do you think?

 

Wx

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D'oh you had me all excited then!!!....LOL....what's a girl to do?

 

Wx

 

anyone else? hahahaha 3 glasses of red now and the pming mods part is starting to look rather real! ;>)

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here u go, i actually copied that letter ages ago when i was writing my reply to cobbetts, so they wouldnt just reply with same thing

 

its pac1208's thread and it talks all about it.....

 

http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/4959-pac1208-rbs.html?highlight=Part+27.2%28f%29

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Thanks David for taking the trouble to find that :>)

 

Yes I remember this thread....he had the same letter didn't he? Bloomin' eck though, I can't make head nor tail of his response to it (maybe it's the wine LOL!). My particulars of claim entered on moneyclaim were set out the same and I've sent them all the relevant info as far as I know so now I don't really know how to respond!

 

Wx

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can a mod or someone please look at this letter for me? I've copied it below.....

 

We note your comments on our request for further information. Please note that part 27.2(1)(f) applies subject to paragraph 3 of part 27.2, which states that the court of its own initiative may order a party to provide further information if it considers it appropriate to do so.

 

Errrrrrm.....it wasn't of the courts initiative though was it? it was of cobbetts iniviative....am I right?

 

It is our client's contention that your particulars of claim did not properly particularise your claim. For example, our client cannot properly defend a claim where you have not given your account details and the details of each charge you claim is disproportionate and unreasonable.

 

But I did give them the particulars of my account and a spreadsheet detailing the charge title, date, days since offence and interest applied.....what more do they want???

 

the Court is bound by an overriding objective to deal with cases justly and ensure that all parties are on an equal footing. It was clearly the case that our client could not respond to your claim where you did not provide sufficient particulars (BUT I DID!!!:evil: ). Our client therefore objects to your allegation that the request is intimidating.

 

Advice please PLEASE!

 

Wx

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Thanks honey:)

 

Yes this was in response to a letter I sent them re part 18.

 

The particulars of my claim (as in what I entered on moneyclaim?)...

 

You have a contract with the defendant bank dated XXXX and which is conducted on their standard terms and conditions. You are claiming the return of money taken by the defendant in the way of charges over the last xx years plus the interest they have levied on those charges. The bank's charges are a disproportionate penalty and therefore unenforceable as they are contrary to common law. Further, as a disproportionate penalty they are invalid under the Unfair (Contracts) Terms Act 1977 s.4 and under the Unfair Terms in Consumer Contracts Regulations 1999. Para.8 and sch.2(1)(e). In the event that the charges are not a penalty then they are unreasonable within the meaning of the Supply of Goods and Services Act 1982 s.15.

You have repeatedly asked the bank to justify their charges but they have declined to do so.

 

I copied and pasted it in and then filled in my particulars.

 

What do you think?

 

Wx

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