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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
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      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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phillips tv under mastercare - one for the techguys - currys


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hi there everyone.

i have a phillips tv covered under the mastercare plan that was extended this year for an additional year after having a plan for 5 years previous.

the history of the tv is as follows and is now becoming increasingly irritating :-x

when it was purchase back in feb 2004 the tv was installed by currys and upon install was faulty from new.this was taken back to store and sent for repair!!we got it back 2 weeks later(not a new one).

in 2006 the telly developed a fault of sound and no picture(same fault when bought new).engineer came and diagnosed needed new board.this was ordered and they refitted 1 week later.in december 2009 the tv had same fault.same order of events and fortunately this was remedied with the 4 week period and just in time for xmas viewing.:-x

this year i took out the extended 1 year plan and lo and behold 2 weeks ago the tv packed up again with same fault.this time the 'engineer' arrived in the form of 3 lorry drivers from currys? they gave me a form for the collection and it was shipped to southampton (this was a friday).on the tuesday i got a call saying there was no fault upon testing it:!: the tv was then sent back by tech guys on the following sunday.all has been well for just over a week and now it gone gain same fault.!!!!

i cant call them as they are shut sundays.now this happened 4 times can i insist on a replacement? it is obviously a fault that is continuous and they dont seem to have a soultion.

all help would be appreciated before i ring them nonday morning

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Hi Mark

 

Have you chacked the Policy document? What does it say about a replacement? There are quite a few things you can do. But I would see exactly what the policy says first. You should not be fobbed off with having to have if fixed ever so often.

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we have chris from tech guys on board here at cag

 

i'm sure once he sees this post the issue will be resolved.

 

i'll add for the tech guys to your title so chris sees it

 

dx

siteteam

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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in the agreement it says a replacement if not fixed within 6 weeks!!they will carry out as many repairs as necessary on the product as needed.if not fixable or parts not available then the replacement issue kicks in!

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You don't need to do anything, I'm sure Chris will find you.

DX has flagged your thread up, via the thread title.

 

cheers where is this techguys area on the forum?
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thanks mate.

just found another customer number and they are coming tuesday to collect/look at tv.

i said i am not happy about the situation and mentioned trading standards.

do you think this will help?

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if it is [obviously] a known manu fault then it should be replaced foc

 

let the techguys sort it.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Hello,

 

Hopefully i can help or point you in the right direction.

 

PC Perforamnce, Whatever Happens or Coverplan all cover you for unlimited repairs and will repair your product as many times as need to keep it running until it becomes uneconomical to do so.

 

Where this doesn't apply is if the fault is recurring, if the same fault happens again within 7 days of getting it back, its classed as the same fault, you would book it again and your 42 day rule would start from when you original booked it. For example.

 

If you booked it on November 1st, got it back on November 4th, then found the fault was still there on november 6th when you rebooked with you would already be 6 days into your 42 day write off period.

 

If it misses this 7 day window its classed as a new fault, if it is a recurring fault it has to of happened 4 times in that one year.

 

Hope this helps

 

Chris

Tech Guys

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thanks chris

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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  • 2 weeks later...

thanks chris.

i had an agreement with a lady called lucy to write the tv off last friday.she agreed forme to call on monday of this week to confirm it was at the workshop in sheffield allowing time for it to get there.i had to attach a copy letter to it and then an email would be sent to the workshop confirming write off.today i was told that this had been rejected by sheffield and i now had to wait till 9/12/10 for the period allownace for repair :(

no one wants to admit the problem is with them.i was told the tv would be written off due tot the amount of times it had been in for repair with same fault and was now beyond economical repair.

can you help? i have lodged this now with bbc watchdog and consumer direct

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