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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Debt letter sent to employer-help


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Hi, I was wondering where I stood on this.

I was called into the office yesterday as a letter from Mackenzie Hall had been sent to my employer who had opened it.

The letter contained quite a lot of information such as original lender, reference, outstanding debt and who they were.

I called them this morning obviously fuming and they said that they had done nothing wrong as the person where I work should not have opened it! However, it did not have any notices on the envelope such as private and confidential.

Also, they have both my home address and email and I have been in contact with them regularly and I even got a letter from them that same morning, correctly addressed.

Can someone please explain where I stand as this was quite an embarrassing event.

Thanks in advance,

Lee

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You should report this to Alan Stewart at East Aryshire Trading Standards. This is against the rules of the OFT. You could also consult a solicitor with a view to taking them to court, as I believe this is a breach of human rights as well as data protection. If this debt is nothing to do with the business you work for, they are not allowed to contact your work address, as by doing so they have caused reputational damage. Think about.it. If your boss was thinking about giving you additional responsbility for say budgeting, they might have a rethink, due to this letter.

 

Trading standards contact details. http://www.east-ayrshire.gov.uk/item_detail.asp?UIN=1492

We could do with some help from you.

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Hi Lee

 

Uncle is quite right, don't let them get away with it. They know exactly what they were doing.

 

These are the OFT Guidelines:-

 

http://www.consumeractiongroup.co.uk/forum/content.php?416-The-OFT-Debt-collection-guidance

 

You should also lodge a complaint with the ICO:-

 

http://www.ico.gov.uk/complaints.aspx

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Hi lee

 

Are they still acting on behalf of the OC? If so, try this to the OC.

 

"

You have telephoned me at work in a manner that appears to breach Office of Fair Trading and other regulatory bodies’ guidelines. I have verbally requested that you cease this breach; I reiterate that now. Your telephone calls have the effect of psychological harassment and act in a way that is likely to be publically embarrassing to me. Your telephone calls may jeopardise my continued employment and result in significant financial loss.

Should you choose to continue to breach regulatory guidelines and UK and EU law by telephoning me at work I will report your activities to the Office of Fair Trading and the Financial Ombudsmen Service and other relevant agencies.

I have made an initial report today to Consumer Direct regarding your activities (Ref no: WMxxx) who have advised me to request a reply from you within fourteen working days prior to contacting them again to escalate this complaint.

Meanwhile I should be grateful if you would send me a copy of your complaints procedure."

 

Complain via Consumer Direct and they will give a you a reference number.

 

This has worked 3 times for me with 3 accounts in formal dispute.

 

best wishes

 

vic

We look forward to hearing from you in writing.

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This is disgraceful and i have had to lighten the language i would like to have used.

 

They have Knowingly and deliberatley breached OFT guidlines with the sole intent of causing you alarm or distress.

 

Harrassment plain and simple.

 

Their line about the business not opening the letter addressed to you is pure b*&%^*X. If it also had the buinesses name on it - and it was delivered to the business premises - the businesses would naturaly expect it to be business correspondence and therefore be entitled to open it - next they will be saying a PA can't open the mail of their boss.

 

I would complain to the trading standards office as you have been advised - the OFT - and possibly the information commisisoner as this could be misuse of your personal data.

 

I would also consider making a claim against them as suggested by UncleB above - and investigating this to see wether a criminal act has taken place.

 

Have you had much correspondence with them prior to this event?

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Thanks for the replies, I will look into them in more detail after work (can't wait).

 

Someone mentioned complains proceedure. I've complained to them in the past as they were ignoring emails and letters. They claimed that they had not received them, despite cashing a cheque that was inside one of these letters. So, I think they like to cover things up a little.

 

The woman I spoke to claimed it was a mistake, is this acceptable? Also, bearing in mind all letters to date and including that morning reached me with no problems so someone must have changed the fields over to make my employers address the primary one and then back again??

 

Again, thanks everyone for the help.

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Hi, I was wondering where I stood on this.

I was called into the office yesterday as a letter from Mackenzie Hall had been sent to my employer who had opened it.

The letter contained quite a lot of information such as original lender, reference, outstanding debt and who they were.

I called them this morning obviously fuming and they said that they had done nothing wrong as the person where I work should not have opened it! However, it did not have any notices on the envelope such as private and confidential.

Also, they have both my home address and email and I have been in contact with them regularly and I even got a letter from them that same morning, correctly addressed.

Can someone please explain where I stand as this was quite an embarrassing event.

Thanks in advance,

Lee

 

barring what has already been said about how outrageous this is

 

im concerned you appear to be 'regularly' in contact with this DCA.

 

mucky hall are one of the worst fleecers we have here and it would p'haps help you overall, if you outlined what this debt etc is all about.

 

i'm only saying this as you are obv new here and we all know what tricks mucky hall pull when they have a cash-cow in their pocket that is paying them money, and knows no different.

 

dx

siteteam

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The woman I spoke to claimed it was a mistake, is this acceptable? Also, bearing in mind all letters to date and including that morning reached me with no problems so someone must have changed the fields over to make my employers address the primary one and then back again?

 

You are correct in saying what they would have to do for this to be a mistake - obviously nonsense.

 

They would have had to deliberatley look up your employers details to enter them - and address the letter.

 

It's Harrassment - not an admin error.

 

Who is the original creditor - how long ago was the loan/card taken out - and when was it that you last made a payment?

Edited by dadofholly
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It sounds like it is time that you stood up to Mucki Hall. Do not phone them or give them your bank details, give us more information about this debt and we will tell you the best way of tackling it.

 

The fact that they are harassing someone who is trying to pay them tells you that you do not want to be dealing with these ****.

Please support CAG and they will support you.

donate

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Start the ball rolling against MHall by reporting the cretins to those mentioned already - trading standards, oft and the info Commissioner. Check your credit files and if you find MHall have been writing naughty things on there then that would you give you more leverage against them as if they can't prove you owe them (or their clients) money they shouldn't be writing on your credit files. That would be defamation and would lead to more complaints being made against them.

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Nearly all employers will tell you that anything delivered to them in the post is their property and

they have the right to open it even if someone else's name is on it whether or not it is marked 'private'.

 

It is however a Criminal Offence pursuant to Section 84 of the Postal Services Act 2000 to open,

interfere with, or delay a mail packet addressed to someone else.

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Nearly all employers will tell you that anything delivered to them in the post is their property and

they have the right to open it even if someone else's name is on it whether or not it is marked 'private'.

 

It is however a Criminal Offence pursuant to Section 84 of the Postal Services Act 2000 to open,

interfere with, or delay a mail packet addressed to someone else.

 

There are a couple of issues here. - first it was not marked Private & Confidential

Second - There is no reason for them to have written to her via her employer full stop.

 

It is common practice for many companies to open all mail prior to distributing it to relevant individuals or departments - they would naturaly believe it to be buiness post.

 

As regards the potential criminal eliment suggested - the company could argue that the post was addressed to them - which in fact it was - despite "also" being in the name of one of their employees.

Edited by dadofholly
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Basically this debt came as a result of my employer taking me off of weekly pay on onto monthly pay with no notice and also shortly after reducing my hours from 22+ to 8. As a result I made the mistake of contacting a payday loan company. The rest I'm sure is a well told story.

 

Just had a look through the OFT link kindly supplied and the I assume the guidline they refused to follow is the one where

 

" acting in a way likely to be publicly embarrassing to the debtor either

 

deliberately or through lack of care, for example, by not putting

 

correspondence in a sealed envelope and putting it through a letterbox,

 

thereby running the risk that it could be read by third parties."

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And although the OFT guidelines are just that, guidelines, and have no weight in law the compliance with them are part and parcel of Mackenzie Hall's consumer credit licence which the OFT granted them a renewal in April 2009 after a lengthy consideration period. When the renewal was finally granted it was not without conditions and a very public slap for the firm. Every complaint made against this company to the OFT should include this detail and the question should be asked if this company and its senior officers are fit to hold a licence.

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Exhaust MH formal complaints preocedure, eight weeks duration. Then report them to TS, the OFT (for breach of OFT guidlines, The CPUTR 2008), the CSA who are their trade body and most importantly the ICO as this is clearly a severe breach of the DPA which carries rather large fines and/or imprisonment. Remind them of the case of Furguson V British Gas Trading as well ;)

Edited by babybear39
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I've just received an email in response to my complaint.

 

They claim it was a system error (isn't it always?) that just happened to coincide with the sending of the letter.

 

He also wrote some stuff that had no point whatever, I think he was quoting from the original lenders t&c's because it went on about them being able to give my details to 3rd parties in connection with recovering the debt.

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Was that sent as a final response?

 

Is so, then OFT/TS time; it won’t happen, but...

 

...if it was a system error then similar letters should have gone out. If this was a one off, then it was not a system error. System errors – don’t happen – human input does. But they probably won’t investigate.

 

They continue to do things like this simply because they can get away with it. And they know they can.

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System error = they have your employers details noted against the debt..... Why?

 

How did they obtain this information? As far I am aware this information would not appear on a credit record with the credit reference agencies. This must have been contained on the documents you completed for the original creditor ? What if you had changed employment since then and you had no knowledge of the letter being sent. Highly embarassing if people you used to work with, were all aware of this.

 

This was a deliberate attempt to harass you by a member of their staff. There can be no other explanation.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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My wife used to work for BT and system error is just another way to say "yes we are at fault and someone is getting a good telling off (perhaps not in MH world) but we're not going to let you know"

 

After re-reading the email he is trying to say that my work address was given to them as relevant information in collecting the debt. Which I don't think it is as they are not supposed to contact the employer, therefore it is not relevant.

 

I assume it's the final response to me as he said the account was on hold awaiting omplaint information.

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