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Hotel lost our luggage - compensation advice needed


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I have recently stayed in Liverpool for the weekend at a highly rated hotel. On the Sunday, we checked out and the hotel offered to look after our luggage until it was time to get the train home. On returning to the hotel, we booked a taxi to the station and asked for our luggage (which contained our house keys, train tickets, etc), only to find they had given it to other guests (high profile guests) who had already gone to the airport to get a plane to USA.


We ended up having to buy more train tickets and getting the neighbours to let us in when we got home. We then had to buy toileteries first thing to keep us going until they found our luggage.


The hotel have now returned our luggage, nothing is missing. However, all they have offered is a refund for all the bits we had to buy and another night in the hotel if we ever return to Liverpool.


I am just after advice really on whether this is good enough compensation seeing as it was a massive inconvenience and a big screw up by the hotel. Why would we want to stay with them again after this happened the last time? I do not want to appear greedy...


Any advice is welcome!

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Guest Old_andrew2018

IMHO I am not sure that you have a case to claim compensation as they have refunded all of your costs.

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  • 2 weeks later...

Can you name the hotel just out of interest ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

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Hi Martin


hmm...I would rather not at this time.


We are still waiting to hear back from the hotel manager (the cheque they sent to us to cover costs was not signed!). I will be putting a review on Trip advisor as soon as this is resolved to warn others.

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  • 3 weeks later...

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