New Contracts - 14 day getout

[buzby]

Anyone entering into a contract or purchasing a PAYG handset from Phones 4u or Carphone Warehouse is being given a 14-day period to return the goods for cancellation. This is an offer from the retailers themselves and not backed (as yet) by the networks themselves.

 

Full details available from BBC R4s 'You & Yours' today - they hype it up as a 'breakthough' which it isn't, but their angle is that a user may be tied to a purchase once they discover there's no coverage at their address. P4u are notorious for rejecting complaints such as these, so it'll be interesting to see if it will be as trouble-free as the BBC makes out.

[locutus]

Nice to see our licence fee being put to good use advertising Phones4u and Carphone Warehouse. I also predict a few people visiting this site with them not adhering to this.

[loopinlouie]

HaHa cant see phones 4U sticking to that, they love the refer customer to phone company who refers back to them 'merry go round' too much, after all come on being helpful affects sales targets peeps. Their tag should be contract 4Us, hastle 4U xx

[buzby]

I know - I couldn't believe it myself - but you can bet this bit of news might miss the staff training sessions....

[Human Writes]

The announcement follows on from this work by the Ofcom Communications Consumer PanelI think, and I agree its not a breakthrough it just puts the retailers back in the position they were in 4 or 5 years ago when they would allow cancellation within 14 days.

 

http://www.communicationsconsumerpanel.org.uk/smartweb/research/can-i-cancel

 

http://www.communicationsconsumerpanel.org.uk/Follow-up%20stmt%20on%20mobile%20covg%20research_FINAL.pdf