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    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
    • well ...... 1st you need to go back to post 1 and carefully read ALL this thread from the start again and pay attention to the advice and the undertones it explains about 'debt'.   2nd ...the truth is you owe no-one ANYTHING, the OC wrote off and sold the debt, and got most of it back against tax and business insurance schemes ...throw the morality card out the window...the OC did by selling the debt on for <10p=£1. and the DCa want the full balance ...id so many fools stopped paying powerless DCA's tomorrow, the whole industry would collapse overnight.   3rd the only reason this is still around your neck is because you failed to follow given advice...had you ..it would now be statute barred.      ^^^ very important research the M+S credit card debacle using our enhanced google searchbox on this page   as for the PAPLOC reply,   D.. desipte a previous CCA requests, the claimant has yet to supply any/all of the required paperwork.   i: delete [CC is attached to this reply form]"   
    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
    • The collection is currently stored at curator James Blower's home, but he has now found a space situated in an old bank premises where he hopes to exhibit them from this autumn or early next year. View the full article
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Customer Compliance Officer home visit next week. Help please.


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Just had one a letter about a home visit. What can I expect? Why do they call?

 

I'm on IB and IS and I have never had a visit before.

 

I have upset a neighbour recently although not by personal confrontation, so I wonder if this is something to do with them?

 

I don't have anyone stay over and never have since I divorced. There are men in my circle of friends that help me with odd jobs and trips out, but that has always happened. I sometimes stay away from home but I'm sure that's allowed.

 

I can't think what I have done wrong. I'm finding this quite upsetting and I don't know where to turn. My heads in a spin.

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Hello there and welcome to CAG.

 

I can't claim to be an expert on compliance visits, but we have people who are. You're right, people can make malicious allegations.

 

From what I've read on the forum, and this hasn't happened to me personally, usually it's routine and can even end up in your benefits being increased.

 

You sound to be a nice, honest person, so please try to stop worrying. I'm sure you'll have other advice.

 

HB x

Illegitimi non carborundum

 

 

 

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Please stop worrying.... No they cannot force you to sell your home.

 

I've had 2 of these visits in the past when I was on Income Support. The 1st one was purely routine and had nothing to do with anyone causing me problems.... The 2nd was shortly after the 1st (which I queried) and I was told it was to do with someone trying to cause me problems this time.

 

Compliance visits are sometimes linked to unsubstantiated anonymous reports, yes.... but where the evidence they've been given is not enough to pass over to the Fraud Dept. So if anyone has tried to drop you in it so to speak, they've been too vague for DWP to do anything with the info. and are coming out to see you instead. DWP have to do this whenever a report is received... whether it's true or malicious.... and they are very used to malicious reporting.

 

It's really nothing to worry about.... both of my visits were absolutely fine. In fact, on the second visit I offered her a cup of tea and we sat chatting about thyroid problems!

 

:-)

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Hi,

 

I was dating some-one who was 2-timing- I didn't know. They contacted me and asked if some-one was staying over and I was honest and said no. I never heard back. It was the person's partner who found out where I lived. I dumped him for being a 2 timer....

 

Amber

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Thank you. I feel a little better now.

When they come to look round are they here for long? Should I make them a drink?

 

No, the person won't be there for very long.... they'll just run through some questions with you but it's not like an interrogation or anything. You can offer them tea if you like but they'll probably decline.... the only reason my lady accepted was because she'd recognised my name and address from a visit a short time beforehand and after speaking with me, realised that someone had decided to file a malicious report against me. The info. was so ridiculously untrue that I realised who it was almost immediately. The Compliance lady said that they got this sort of thing all the time.... but had a duty to follow up everything.

 

Hi,

 

I was dating some-one who was 2-timing- I didn't know. They contacted me and asked if some-one was staying over and I was honest and said no. I never heard back. It was the person's partner who found out where I lived. I dumped him for being a 2 timer....

 

Amber

 

OMG.... that's awful!!! Good job you found out though....

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I'm not sure if they have the right to do that actually.... but if they ask, it's easier to just show them. I wasn't asked though.

 

:-)

 

Runs off to tidy house.

 

I didn't think they would be allowed but wondered if it had happened to anyone.

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Hi Matchgirl. I don't think you've mentioned why your on IB, but if it's for mental problems, I seriously recommend you don't tidy the house assiduously. I can't tell you all the circumstances, but looking too together worked against me once.

 

I'd be interested to know what the guys think.

 

HB x

Illegitimi non carborundum

 

 

 

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So if you have osteoarthritis, housework is hard for you, yes? I'd be inclined to do nothing much and then apologise profusely because you'd love it to be immaculate but your condition prevents it.

 

What do we think please guys?

 

HB x

Illegitimi non carborundum

 

 

 

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I have never had a visit before and to be honest the thought of this scares the life out of me.

 

I suspect my neighbour has said something as she mentioned to another neighbour (who told me) she wanted to know how I could live in my house on my own. She has had arguments and fallen out with all her immediate neighbours except me. I am the only one that is single and an easy target.

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I'd say that would be fine. Compliance visits are intrusive, pretty much by definition, and I wouldn't suggest anyone need go out of their way to tidy up the house.

 

In any case, however bad the Matchgirl may feel the house is, the Compliance Officer will certainly have seen a lot worse.

 

Edit to add: This post is a reply to Honeybee, if that's not clear.

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The idea that all politicians lie is music to the ears of the most egregious liars.

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Will they need to look round the house?

 

It depends on what the 'complaint' was. As they were looking to see if some-one was living with me they asked to look around and were looking for 'mens' things- there was absolutely nothing. If you have nothing to hide don't worry. If you have done some-thing plead innocent. i hope it all goes well. There are very few nice people left in this world. x

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Don't tidy the house... that's not what I was thinking at the time anyway. The only reason I can think of why they might want to look around is to find evidence of a man staying there.

 

They're not there to check how clean your house is.... but it's worth mentioning that you find housework difficult if asked and it may also be worth mentioning that you have nosy neighbours who seem to be trying to cause problems for you by gossiping and making assumptions.

 

Nosy neighbours are the absolute pits when you're on Benefits!!

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It depends on what the 'complaint' was. As they were looking to see if some-one was living with me they asked to look around and were looking for 'mens' things- there was absolutely nothing. If you have nothing to hide don't worry. If you have done some-thing plead innocent. i hope it all goes well. There are very few nice people left in this world. x

 

The main bathroom has my son's bits and bobs in but he is away at university but I don't move his bits out. I have an ensuite and this is just for me.

 

I'm really struggling to hold myself together. I just want to sit and cry.

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The main bathroom has my son's bits and bobs in but he is away at university but I don't move his bits out. I have an ensuite and this is just for me.

 

I'm really struggling to hold myself together. I just want to sit and cry.

 

Here's the first thing to remember: if they really thought you were up to something, fraud or whatever, there is a separate Fraud section that would be investigating. The most common reason for this type of compliance visit is that they have received a tipoff and they don't really think there's any problem. It's just that they have to look into it.

 

It's not a crime or fraud to have your son's things in the bathroom. If they ask about the things then tell them the truth; a few razors or whatever do not constitute evidence that you are in an undeclared relationship.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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Try not to worry Matchgirl... you've done nothing wrong, so they can't prove you have. My daughter's at uni. and I've got her things at home with me... it's completely reasonable. If DWP started an investigation based on that kind of thing alone, they'd look like complete twonks!

 

:-)

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It makes you wonder how a single person can start a new relationship and take things slowly before the DWP decide you are a fully committed couple and your benefits become affected. I suppose it depends on how they class you as being a couple in a relationship

 

I'm happily single. I have a good circle of friends both married and single. I get invited out to dinners, drinks and parties. I don't need the stress of a man about the house.

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It makes you wonder how a single person can start a new relationship and take things slowly before the DWP decide you are a fully committed couple and your benefits become affected. I suppose it depends on how they class you as being a couple in a relationship

 

I'm happily single. I have a good circle of friends both married and single. I get invited out to dinners, drinks and parties. I don't need the stress of a man about the house.

 

I've heard that they look for a regular pattern to overnight visits, evidence of financial support and so on. If a new boyfriend has his own address however, then it's very hard to prove and they know that.

 

I know exactly what you mean about man-stress Hun.. I've been single for a long time... :-)

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I've heard that they look for a regular pattern to overnight visits, evidence of financial support and so on. If a new boyfriend has his own address however, then it's very hard to prove and they know that.

 

I know exactly what you mean about man-stress Hun.. I've been single for a long time... :-)

 

 

 

I've never had anybody stay over, however I do spend nights away from home, go shopping with men fiends and had some dodgy dates.

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