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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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I am new here and in need of advice with regard to Welcome Finance! Thanks!


Ty Anthony
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Hi people, i hope to get a good response to this as im losing the will to live on this one as many here, i guess know the feeling when it comes to Welcome.

 

Ok here goes... I had taken out a personal loan of £2000 as far back as july 2005 to be paid over 36 months with a repayment figure of £35.30 per week.

 

Prior to taking out the loan i know the loan advisor (if you can call him advisor, pffft) had taken advantage of my urgency to get the loan and told me that i must get PPI. I asked him how much more will that be. He told me £787. I told him i would not be taking up this offer but he told me you will not be able to get the loan otherwise and that it protects me in the event i would ever lose my job. He pushed me and I felt i had no option but to accept the PPI just to get the loan.

 

Everything was going well, i mean i missed a few payments but always paid back the full arrears which made them happy. This was until i lost my job just before the xmas of 2006, through an accumulation of me being off sick as i was having ongoing chest complications for months.

 

I informed them that i had lost my job and i would have problems paying the weekly sum until further notice and this is when the bully tactics started. They were pretty much saying if you don't pay you will be charged!

 

When i ask them about my insurance protection the guy on the phone told me PPI is only active if i've been made redundant. I told him that the words that came out of the advisor's mouth was that it would cover me losing my job and there are different ways of losing a job in which he didnt specify. Redundancy was not what came out of his mouth. He said he couldn't help me and continued to make calculated threats that if i didn't pay up i would be getting charged interest upon interest everytime i missed the deadline to pay.

 

Phone calls pursued and letters which i was being charged with continued. I missed payments through dec to feb as i had no funds whatsoever!

 

Found employment in feb and agreed with WF over the phone that i will start paying monthly £152.88.

It wasn't running smoothly at all because they were chasing the arrears i had accumulated, i made a double payment of £152.88 equalling 305.76 to keep them happy but it was harassment. They wouldn't stop!

 

If i had known about sites such as CAG then i would have known better about how to handle the bullying but at the time i felt i was on my own and felt i couldn't get help anywhere!

 

There was a time when they phoned me and asked me to pay my arrears or i would be getting a default notice and i told them i wouldn't be getting paid until a week after. They asked to give me my card details so that this in effect wouldn't get me the default and they will get funds out next week whilst on the phone with me. I stupidly gave it to them and what did they do they had taken the money which i never had and went into my overdraft and reserve which i subsequently got charged for it. I was so incensed that i swore every name under the sun over the phone and threatened to go to the branch to complain and they offered to reimburse the bank charges.

 

So when the 36 months were nearly up, there was me thinking ok maybe im a little over in arrears and would need maybe 4-5 months extra to clear it, I asked them about the figure when they told me i was gobsmacked!! They told me i was in arrears of over 2 grand! I told them in less words f**k off im not paying that, send me my statements from the beginning to end. They did and this is what ive paid them!

 

My loan agreement from which i had to pay off including the PPI, Medicare, Lifecare and acceptance fee was £3337.82

 

The amount i had paid them all together is £4278.78

 

They are asking that i pay an extra £2421.92

 

The capitalisation in itself was over 3,000 and looking at the statement even though i had been paying amounts on time i had still been getting charge stupid amounts of capitalisation.

 

I asked one of the guys on the phone why i was getting charged so much interest he said it was also against my PPI. I told him i had no choice but to get the PPI why didn't you tell me any of this. That is when he told me i had a choice. It was optional. oh ok!

 

So i spoke to another guy and i was angry by this point so i made my point clear that i was mislead and forced into get the PPI and i was not informed that it was my choice whether to accept the PPI or not. I told him i had refused at first and that i was told i wouldn't get the loan if i hadn't accepted the PPI. He was stumbling on his words and told me to write the letter to my branch and they will get back to me.

 

I sent the letter and had not heard anything from them since. The last correspondence i got from them was 24/02/09 but this was before i had sent my letter so i had no response from them at all! So i really did take it that my case had been closed because the harassment had stopped and not a single word from them at all!

 

Until now of course! I could not believe ny eyes when i saw a debt collectors card which had a mobile number to call. Lewis group are on the case. No letter from them and they say they have sent letters in the course of the year but i have been away for most part of the year but my mother had always kept all my letters. Now a debt collector is knocking on my door. 3 times he has come knocking. Twice ive not been there, and once i was but didnt answer the door.

 

I cant help but worry about all of this, firstly how can i stop the harassment on the door and secondly how can i deal with the PPI situation!

 

The way i feel i just would be happy if they keep the PPI i believe i am owed and just leave me the hell alone but theres a feeling there that i just want to cause as much problems for them as they have done me.

 

Please tell me what i should do. Shall i phone Lewis Group to tell them of my situation as i feel they will be knocking my door tonight and tell them not to send anyone to my door as i am in dispute with Welcome? Please advise, thank you all in advance!

 

Ty

Edited by Ty Anthony
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Wow didnt realise i wrote a novel! lol

 

Dont worry they get to us all like that sometimes :-)

 

First things first - have you as yet made a formal complaint in writing concerning your PPI? I have the details of the relevent departments to contact if you have not done this yet.

 

Second do you have a copy of your agreement? If so could you scan and post it on here - remove all personal info - agreement numbers and bar codes.

 

If not sure how to do this follow this link and watch the video tutorial.

http://www.consumeractiongroup.co.uk/forum/content.php?115-How-to-open-a-PhotoBucket-account-and-use-it-to-post-pictures-on-the-Consumer-Action-Group

 

In the next two posts i will give you two leters to help them stop harrassing you.

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If you are still getting problems off them in terms of telephone calls send them the following letters - to their complaints department - (Head office not local branch) and one copy to lewis group.

 

Amend it to suite your needs.

 

Your Street

Town

City

Postcode

 

DATE HERE

Company Name

Road

Town

City / County

Postcode

 

Re: Harassment by telephone

 

 

ACCOUNT NUMBER: XXXXXXX

 

Dear Sirs

 

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

 

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

 

I now require all further correspondence from your company to be made in writing only.

 

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)

 

 

Yours faithfully,

 

 

 

[NAME HERE] PRINT DO NOT SIGN.

Edited by dadofholly
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REF: the threat of doorstep visits.

 

Again amend the following address to your needs. i.e. address etc.

 

send one copy to welcome complaints - (head office not the local branch) and one to Lewis group.

 

Also keep one handy at home - IF they do turn up simply hand them a copy of the letter - if they refuse to leave call the police.

 

 

 

Dear Sir or Madam,

 

Account Ref xxxx

 

Please be advised that I will only communicate with you in writing. I have noted your repeated attempts to contact me by telephone over the past few weeks/months and these have been duly logged by time and date.

 

Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make such an appointment with you.

 

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v Sheppard & Short Ltd [1959] 2 QB 384. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and, if you do so, you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.

 

YOUR NAME (PRINT DO NOT SIGN).

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Hi dadofholly, thanks for replying. I really appreciate it. I sent a letter to them regarding my PPI a year ago. Had not heard anything from them. And there were no harassment from them since so i just left the situation as it was emotionally draining. I thought they may have seen sense and let it be. I was wrong. So im going to start up a claim properly and make sure it gets sorted out this time.

 

Thank you for the letters, i only need the door call letter as they haven't got my phone number. There is a letter template for the PPI claim? I must look for it but if you are able to locate and give me the link id like that.

 

I will draft the letters you've given me and send to welcome and lewis group. I got another door call Thursday gone. My mother answered the door and he told her he may not come around again and it will go to court if i do not contact them. So im going full steam ahead on this claim. Its scandalous the way they are doing things. They really need their comeuppance!

 

I will scan my agreement asap. Im away from home so ive no access to my scanner. Again thanks for the reply!

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Hi sorry never got back to you sooner - got a lot on at the moment.

 

Will post the addresses you need tomorrow - (Tuesday) a.m.

 

Just a quick question - was the loan a personal loan - or HP for a car?

 

Will drop you line in morning.

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Hi

 

These are the details of the department to write to - its a new department set up to sort out the PPI mess at Welcome.

 

I think they have got some help in from the big school to help them with their maths.

 

The Project

Brideshead Team

Welcome Financial Services Ltd

Mere Way

Ruddington Fields Business Park

Nottingham

NG11 6NZ

 

Write to them explaining that you wish to canale and claim back all payments made on you PPI.

 

The reason is that you was informed by the salesperson/advisor that you would be unable to have the loan without the PPI - as you have stated in your first post - they may well send you a questionnaire to fill in.

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Here is the SAR template - send it with a £10 postal order - write on the back of the PO "For SAR Use Only" and if you can photocopy it as evidence - also keep a copy of the PO number.

 

Send it Recorded Delivery.

 

Data Protection Compliance Manager

Welcome Finance

Mere Way

Ruddington

Nottingham

NG11 6NZ

 

 

[your address]

 

 

[DATE]

 

 

 

Data Protection Act 1998 Subject access requestlink3.giflink3.gif

 

 

Dear Sir/Madam

 

 

ACCOUNT NUMBER: xxxxxxxxx (or multiple numbers if more than one account)

 

Please supply me with copies of all the data which you hold on me in relation to my business with yourselves.

Please note that I require disclosure of any personal datalink3.giflink3.giflink3.giflink3.gif which you hold on me for the entire period of my business with you.

The Subject Access is not limited to my transaction history and it is not linited merely to 6 yearslink3.giflink3.giflink3.giflink3.gif of historical information.

 

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my financial business with you.

 

I require all information on details of all insurance products supplied by welcome financial services. This is to include the statement of means, statement of price, details of all insurance premium tax paid, and underwriting sheets.

If mortage indemnity insurance has been added to the agreement, i require all details on who this premium was paid to, and who underwrites this insurance.

 

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

 

If you intend to send a reconstituted copy of an agreement you must declare the reason why it has been reconstituted and if the original exists, the type of filing system or archive the originals are stored on.

 

If it is the case that any of the requested documents can not be supplied because they have been destroyed,please indicate;

 

1.The date the document (s) was/were destroyed.

 

2.The method used for destruction.

 

3.The position of the individual/individuals tasked with destruction.

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties or charges which are invalid under the Unfair Terms in Consumer Contracts Regulations against me, then I shall be reclaiming them together with any interestlink3.giflink3.giflink3.giflink3.gif charges which you have levied on them.

As it is your wrongdoing and mishandling of my account which has created the necessity for this Subject Access Request, I shall also be reclaiming the enclosed £10 Data Protection Act subject access request fee.

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

I would be happy to collect the Data from my local branch.

 

 

Yours faithfully,

PRINT YOUR NAME (Do Not Sign).

 

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