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HSBC Returned DD GBP 25 fee


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I have received a letter from my bank telling me that a fee of 25 pounds applies because of direct debit payment coming back.


I have not had a chance to pay money into my account before the 1 Nov which was Monday and the account was debited with the gym fee, however I have paid money in the same day before the payment has returned.


I have attached the letters and statement so you can have a look and perhaps tell me what I can do and if it is possible to get the fee back after they take it.


Thanks a lot everyone :roll:


The forum for some reason downscales the picture of the letter so there is a link to it: http ://i54.tinypic.com/2317ch.jpg



Edited by krzysiek.uk
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Hi krzysiek.uk, welcome to the forum :)


If this is a first time for you , I would pop into the bank , see the manager (who has authority to make a 'goodwill refund' ) and explain what has happened. Point out that your account is well run ...........


People often find that a face to face produces results, where it's too easy for them to say 'no ' on the phone or by letter .


If you get the old 'It's too late I can't do anything about it ....... ' then tell him you'll take your account elsewhere .....you don't have to bank with them .....................


Give it a try and if it doesn't work come back and we'll try to work something else out .......... they shouldn't get away with that !

Nemo me impune lacessit



Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



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