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water bill and DWP

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My sister in law has just received a letter from the DWP stating they are taking £100 a month for the arrear on her water. is there a limit to the amount they can take or can they take whatever they please, her arrears are stacked as she has never received a bill from them, she and her partner are on benefits with 2 kids an surely £100 is an unfair amount, she is obviously panicked and wants to know if this is ok to be done. i personally think it cant be right as a veolia water man advised me today they are only allowed to take £3.73 in arrears a week from benefits, has anyone got anything i can give her in black and white to help her

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I had a similar problem last year.

DWP said the request had come from United Utilities.

I had it out with them and eventually DWP said ok-write in and request the payments to be stopped.

You will need to make own arrangements with UU.

Deductions then stopped.

So she needs to put it in writing to DWP with proof of delivery.

Water charges/arrears are not classed as a priority debt either-I had it confirmed by ombudsman.

Theres a thread here somewhere about CAG member who either DID take DWP to Court or else threatened to do so over this situ.

I have my comms from DWP in relation to my requests to stop the deductions at a high level-will send you details.

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