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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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T-Mobile Default: PLEASE HELP


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I realised a default placed by t-mobile on my credit file after which i wrote to them for a copy of my agreement.

 

When the first letter was sent, in response the wrote the following:

"I refer to the information you requested and confirm that the service agreement you have entered into with T-Mobile is regarded as "exempt" under the provisions of the consumer credit act 1974 and as such we are not required to file a default notice prior to termination of the service agreement.

For the receipt of any correspondence and copy of agreements you can contact our customer relations tem"

 

As I did not have a clue what the above meant in plain english, I wrote to them again for an explenation of the above and the agreement to which they responded with the following:

 

"No signed contract can be supplied as you connected with us direct and a copy of our terms and conditions, and a distance selling regulation letter were sent with your phone.

This gave you seven working days to return the equipment to us if you were unhappy with anything.

Our T&C advise that we do not need to provide you with the documentation you have requested and a copy of this can be found on our website.

 

Now I am really confused on what to do.

How can I challenge this default?

with the above agreement, dont they have to send a default notice prior to placing this on my credit file?

Can I make a request under the data protection act to see all my details and payment statements?

is there anyway that I can get the default removed?

Edited by kmiah786
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Phone contracts are not covered by the cca.

 

you can send them a sar to check to see if you had indeedd missed payments that would or would not warrant a default/

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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Not a default notice but a notice of default - 2 seperate things

 

basically a letter stating your payments are behind ad dif you do not pay in xx days then a default will be issued etc etc

 

noramlly found on utility reminders

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If you are saying that you were due £xx amount and you did not pay this and did not receive any letters or demands after this then yes of course you can challenge it if you have not recevied any communcaition about an outstanding payment

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no but if you send a sar they should provide this info

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yes let us know.

 

and if you feel you need to pm then yes

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  • 2 months later...

Just recieved the respose to the SAR.

Enclosed were ONLY copies of bills and a print out of their phone logs dated from 11/10/2010 to 1/11/2010.

They did not provide any other information which seems abit weird.

THEY DID NOT PROVIDE:

Any other personal information, not even my date of birth

No copies of the application i made for the contract

No mention of any charges they added to the account

No mention of the debt has been transfered to a debt collection agency.

NOTHING JUST BILLS WITH MY NAME AND ADDRESS ON!!

 

They have also wrote this letter:

 

" You have asked to see information we have about you. I acknowledge reciept of your cheque for £10.00 for disclosure of information under the provisions of the data protection act.

I have pleasure in enclosing a copy of the account notes relating to account numbers: ( 2 accounts).

I have also included the past bills for account ( 1 account). I WAS UNABLE TO FIND BILLS FOR ACCOUNT NUMBER (2nd account).

In order that we can fully meet this request, please assist us by completing and returning the enclosed form, which helps us locate the information you require."

END OF LETTER

 

I find this really funny as the form they provided for me to return requests details of name, address & telephone number.

Also they request me to provide customer service information (notes made by their customer service advisors)

Billing information, records of numbers I called and numbers of people and messages I sent.

 

I find this really funny, how on earth am i meant to keep record of customer advisor notes and how do i recall numbers I called.

 

They have the account numbers to which this matter relates to, my name, address, date of birth and they request the above information????

 

Can someone please advise me on how I should deal with this and if they have fully complied to the SAR by only providing bills.

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The SAR was sent to T-Mobile

The purpose was to see what iformation they hold about me,if they added ay charges to the accout etc.

Overall I was looking for a way to get the default they placed on my file removed.

 

My origial post is here:

http://www.consumeractiongroup.co.uk/forum/showthread.php?282697-T-Mobile-Default-PLEASE-HELP&p=3185575&highlight=#post3185575

 

Please take a look

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  • 2 years later...

Hi guys.

 

I have a default placed on my credit file by T-Mobile.

Upon making a SAR request they say I have 2 accounts with them and for one account theycannot locate any details.

In regards to requesting the contract, their response was as follws:

 

"No signed contract can be supplied as you connected with us directand a copy of our terms & conditions and a distance selling regulationletter were sent with your phone. This gave you seven working days to returnthe equipment to us if you were unhappy with anything

Our terms & conditions advise that we do not need to provide youwith the documentation you have requested"

 

"the service agreement you entered into with T-Mobile is regardedas exempt under the provisions of the CCA 1974 and as such we are not requiredto file a default notice prior to termination of the service agreement"

 

Any advice onhow to proceed to challenge the default or how to get it removed would be verymuch

appreciated.

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what is the default date from the debt summary

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ok so years to go yet till it drops off on the 6yrs rule.

 

they are correct that they don't have to respond to the cca request , its not a credit agreement.

in the comms log of the SAr

 

is there a note that says the default notice was sent.

 

it is VERY wrong

that a 'gadget' debt, ruins someone's future life in terms of a mortgage

 

the industry really need s to do something about this

 

we get several threads a week on this same issue

 

life

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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They did not say that a default notice was sent.

In the bundle, there was no copies of outstanding or paid bills, no copies of any reminders sent or and records of my personal information, only my name and address.

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send the failure to comply letter

 

specifically mention you require the information, like record of default notice being sent

and all other info needed for them to justify the default marker

 

and if they cannot do so

they are to remove the default forthwith.

 

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failiure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

 

obv adapt the letter to reflect the failure of the sar ifo

 

and also mention you will have no hesitation in involving the ICO to get it removed if they fail etc etc

 

this is a default and not a 'marker'?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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try this:

 

have you got 1,2,3,4 up to 6 then an '8' in the summary [or whatever the cra has use to denote several months of an outstanding balance?]

 

there are 'markers' that escalate to a 'default' by the CRA company

 

or there are DN's default notices that the OCsend to you

giving 14 days to rectify before the default is placed on the cra file.

 

have you actual evidence that TM actually defaulted you, or just marked the file

till the automatic cra system record the account as 'default'

 

you say have a defaulted date in the debt summary

that USUALLY indicates it was by DN from the OC.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Nothing mentioning any debt, default or outstanding bills was recieved within the SAR recieved.

I came to know of the default when I looked at my credit file.

 

The credit file marks the defaukt as follows:

 

0 U 1 2 3 4 5 (8)

 

Last updated: 07/06/2009

Account start date: 11/10/2008

Default date: 10/06/2009

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ok so it looks lke all they have done is to continually report the outstanding balance

after 6mts of that it gets marked as '8' by the cra system and the status is changed to 'default'

no further updating is then allowed.

 

so that's the info you need from the OC that they've not supplied in the SAR

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Good luck with this one... T-mobile are a pain in the arse...

I made a complaint with them the other day and their advisor just laughed at me :/ meh

 

I have recently been through what they have thrown at you, stick them with a SARS request instead, ask them for all the letters and also all notes ever left on the account.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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