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ICO

Currys tv stopped working after 18 months - help

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Hi everyone,

 

A bit of basic background info, I bought a TV off Currys back in Feb 09, which simply stopped working overnight, it is a Toshiba madel and from what I can see the fault seems to happen quite often. The TV just decided it would not turn on and the light on the front flashes (if you google it you'll get an idea of what I mean ) :-)

 

I wrote to Currys back in October, including all the info I could find online along with a copy of the original receipt and a copy of the new receipt to prove I had to go and buy another TV, which again I bought from them :-(

 

I have had to call them 3 times as I have received no communication from them and I'm getting pretty sick of it, everytime I call them they advise someone will be calling us back and it never happens . . . .

 

Can anyone help me put together a letter quoting SOGA or something along these lines as I am sure that it should not take over a month to respond or even acknowledge us.

 

Any help would be brilliant, thanks all

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I'm going through the same thing at the moment ( Samsung screen bleed)

I phoned customer services and said I wanted to put in an out of warranty claim, you have to pay £60 for them to pick it up and check it.

My Tv is coming back ( 2nd time ) in the morning so i'll see if they've fixed it.

 

Here's my thread

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?274210-Samsung-screen-bleed

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we have currys on board here at cag

 

can i suggest you sent this user a pm:

 

http://www.consumeractiongroup.co.uk/forum/member.php?246892-chris-t-2k7

 

dx

siteteam


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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