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One Call Insurance


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Don't be fooled . They appeared to be good initially -:wink: good price pleasant to communicate with.

 

Then 12 months down the line very different. :| I sent them my Drivers Licence as requested by them (I dont know why they wanted it as I've never had to produce my Drivers licence before for ins purposes ) then they wrote saying I hadnt sent it after Id posted it , I assumed they'd not processed it yet. I had also explained in a note with my DL that Sheilas Wheels hadnt sent my proof of no claims (9 yrs no claims) Then I receive a letter saying that they have reduced my discount as they havent had my driving licence - I had to go to DVLA to buy a new Licence . before the new licence arrived they have taken off my discount and charged me £48 for doing so. Whoever oversees Car Ins Companies needs to sort them out . I now have TEN YEARS NO CLAIMS am aged 59 Years am female and Im having trouble so I dont know how the rest of the public get on . :-x They lost my licence and are now charging me for them not having it. They have ignored my letter completely. Plus they were charging a lot for my second car although I obviously only drive 1 car at a time and no others drivers are named .

 

Does anyone know of a really good car ins co ? Who want to keep their customers ?? If so please let me know asap

 

Thanks

 

Pl

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Re One Call.

How do we get a letter of proof of no Claims when the previous insurer ( Sheilas Wheels in my case ) doesnt send it ? I would have thought that they could all access this information anyway.

Thanks

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Also I wanted to email their CEO re this matter but cannot find his ( John Radford I think ) email address. Maybe thats a good indicator of whether the company CEO wants to stay informed about whats happening at ground level.

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Hi kath

 

Unfortunately were not allowed to recommed companies, but if you check out Martin Lewis site, he has some good advise

on how to get a reasonable quote. You should of sent the D/L Recorded. Unfortunately companies these think of profit first, customer second. There is probably an Insurance Ombudsman that you could complain too, but complain to the company first.

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i would ask why they requested your licence??? my exp is usually to confirm motoring offense detail or information has come to light r.e someone claims to have a full licence but only hold a provisional or claims request it following a total loss,but they usually ask for the V5 and keys aswell.

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