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    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
    • If WFH is what leaves people feeling unsupported then I completely agree that's not good.  I wonder if some organisations were better at keeping communication open, managing the situation and making their employees still feel supported and included.  It's likely there have been lessons learned.
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      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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nicolawelch

FED EX threaten to not deliver my parcel.

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I sold an item to a customer in USA. The customer has returned it for refund. Fed Ex say they will not deliver it to me unless I can prove that I am not buying it. They will deliver it if I pay £150 duty.

 

I can prove that I sold the item and that the item is not subject to duty, but they will not deliver until I send them the paperwork.

 

Q. Can they withold the item?

Q. Even if duty was payable, can they still withold the item?

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Do the Terms and Conditions make any provision for holding the item?

Is there a guaranteed delivery timeframe for the service used? Unless they have guaranteed for the item to be delivered by a certain time then I would think they can hold it if they wish to do so.

 

In any event, if you can prove that you sold the item, why don't you do that? Problem solved!


Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Luckily, I can prove the item was sold by me. But this thread wants to answer the problem for whether Fed Ex, Royal mail etc can withold delivery against the threat of the addressee having to perform with either a payment of vat to the carrier, or to gather up evidence of ownership. I reckon the carrier has a duty to deliver the goods, that is what the sender paid them to do.

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Yes, they can. To ensure you are not charged for reimporting our own goods, you need to provide proof of export. The will accept the outbound reference as proof of exporting this will be accepted. The carrier is fully liable to HMRC to collect the full duty on goods delivered to the Uk, so until any duty is paid, the parcel awaits clearance or clarification.

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Yes, but I am also fully liable to pay vat to the vat man where it applies. So why couldnt I pay them in my own time (quarterly with my vat return) ? By not delivering my goods, and forcing me to jump through extra hoops, I am unfairly disadvantaged. In this case, the sender did confirm to Fed Ex that the goods were not being imported to me. Clearly Fed Ex did not believe him, so I have now sent the required paperwork. I have been waiting nearly two weeks for my item and maybe another week still to wait. I still dont know if they will deliver it or return it back to America.

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Their corporAte policy is clear - all goods requiring customs clearance are charged their fee for the service and documentation. They have been stung so often with propel saying they'll pay the tax assessed after delivery and don't. It remains the responsibility of the delivery hub to process and collect these fees, so as to clear it 'unbounded' status. The sending office has no practical input into this process.

 

As for paying via your VAT returns, duty is not collected by this process, the VAT elementbis. As not all recipients are VAT registered, this would add a complicated option that wouldn't solve an issue for nanyang. Finally, I've no idea why you'd be at risk for the item going back, as you only need to declare it is a returned item and provide the outbound shipment code for the parcel to be released.

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