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    • That could be helpful – but I have to say that I would have been more comfortable getting an independent inspection first. Although it would be a very good idea to get the manufacturer installed at some point, it is highly likely that they will enter into an independent exchange of correspondence with Lord. You won't know what is being said or discussed and at the end of the day you can't be too certain where the interests of the manufacturer lay. If Lord are a frequent/regular customer of the manufacturer then the manufacturer may find that they have a bit of a dilemma because they won't want to lose a good business customer. I suppose that it is you who has put this enquiry in hand but I think that you have gotten ahead of yourself and it would be better to get at least one independent assessment first of all because then if you had decided to bring the manufacturer in, you would have a documented assessment to show to them and this would have put you in a stronger position. I'm afraid that by alerting the manufacturer before you are ready with all of your own authoritative assessments, you are ceding control. I hope it doesn't cause problems – but at the end of the day, all of these people are serving their own economic interests  
    • Insurance may be arranged to cover say fire, earthquake, theft, but not breakage when there is no other underlying cause for the loss.   So it is possible for Insurance to be valid with exclusions applying and for items to be excluded under Couriers t&c's.        
    • The first thing is that if you slow down a bit and read the Hermes stories on this forum, you would understand why you are completely wrong when you suggest that because the contract of carriage is between the sender and the courier, that you have no right to sue. You say that you are running your own business and so you have got things right, but if this has been your understanding while you have been running your own business – then Big Fail. On the other hand, I'm afraid that I disagree with the view of my site team colleague that you can sue the courier.   In most circumstances you certainly could – but this case, the items were made of glass. Glass is on the prohibited items list and they were broken. Often we find that couriers rely on the prohibited items list to disclaim liability even for glass items when they have been lost. In those cases, the fact that the item is made of glass is irrelevant and the courier is still liable. However, with the item is broken because it is glass – exactly the kind of risk which is foreseen in the prohibited items list – then I'm afraid that there is probably no claim. The courier service has made it clear that they won't be held liable for the consequences of the particular sensitivity of certain items – and the sender accepts that as part of the contract. What is interesting though is that you are suggesting that the item has been insured. Do you know this for a fact? I would venture to say that if the courier has accepted insurance money for an item which is on the prohibited items list, then I think that overrides the prohibited items list and on that basis I agree with my site team colleague that you can sue the courier. I'm afraid that your story is really not at all clear. I think we need to know the identity of the seller, the identity of the courier. Was insurance taken out? As the seller accessible in terms of knowing their name and address for the issue of a County Court claim? The value of the item is irrelevant and in fact if it is only £50 then I think that it is excellent that you are prepared to enforce your rights for such a small sum when many other people would simply write it off.   We can certainly help you but you need to answer my questions and set the story out in a proper chronological timeline and a bit less of the narrative please  
    • The value of New York-listed Chinese companies has plummeted after a series of crackdowns by Beijing.View the full article
    • If you could merge AdriHD into adridude so adridude is still active and AdriHD disappears, that'd be awesome. :)
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SKY 31 day notice by post


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HI

 

I have a query for the wonderful collective here.

 

My sky subscription 12month expiry is 13th November.

 

On 10th October I wrote to sky customer services cancelling the subscription with effect from the 13th November, standard letter, polite, to the point 'i would like to cancel' etc.

 

on 22nd October email from sky came through saying I had not answered there calls - I dont answer 0845 sales calls! and could i email them a time to call or call them. I did not get this reply though till today as I have been away.

 

Anyway, I call sky today on their 0844 number and am informed my the sub contracted customer service rep that the 31 day notice has to be from today as he cannot input anything else in his system. I informed him that 'legally' its 31 days from the date of my letter and at worst, from the date they received the letter. I have recorded delivery proof they received the letter on the 13th October. After asking to be put through to a supervisor or manager i was put on hold 5 mins, and then told exactly the same - we will charge you until 2nd December. I again stated legal rights and he said well ok, we will charge you till 13th of december and then refund back to the 2nd! Exasperated I again demanded to speak to a senior customer services manager - was put on hold for 8 minutes before he returned and started saying it had to be 31 days. At this point i stopped him dead, said i am ending this conversation , please ask a senior manager to call me urgently.

 

What are my next steps and rights? ...still awaiting that call 4 hours later!

 

Thanks in advance geniuses :-)

 

Al

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By all means stick to your rights, but you'll be better off not dealing with them by phone - but do bare in mind it is always far better to give your 30 days notice in tandem with your BILLING date, as tihs prevents spurious part-month splits and pro-rata credits where things get very complicated.

 

If your notice period was timed to fit in with your billing date, then stick to your guns. If not, go with the flow - so that your termination date is the day before your usual invoice date. They are correct in that they cannot shorten the notice period, but it is easier to get them to input whatever date they suggest (so that it is noted for closure) THEN state you provided written notice of termination on XX/XX/XX and you wish the closure date amended to cover the 30 days (this can be amended by more senior staff).

 

As you say, they fact you did not answer their sales calls does not matter - they were only trying to strongarm you to stay with other offers. That's their tough luck, but no reason to ignore your written instructions.

Edited by buzby
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Deffinately from recipt of your letter the cancellation should be processed.

 

as Buzby has stated stick to your rights.

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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