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    • Thank you all for your replies  I am obviuously over thinking things best to continue to ignore  onlymeagain  
    • As advised statute barred debts are dead...if your alive or dead......so are CCJs that are over  6 years old and have never been executed or secured against property by way of a charging order.......no matter how much your estate is worth.
    • I booked several rooms with FABHOTELS.COM - I have made sure the rooms were cancel able and due to the condition in India regarding Covid becoming very bad I cancelled the rooms and my visit to India and will not be travelling for the foreseeable future, I then checked my account and they have stated there can be no refund back to my card but I have to accept their room credits to the value of £478 valid for 12 months when they will then expire if I do not use them by that date, I have contacted them on several telephone numbers and via email, they have refused to issue a refund : stating it is their policy to issue only rooms credits and these will expire in 12 months, they have advised they have the right to do this under the contract and under Indian law, I have raised a SEC 75 claim, via the credit card company however they have not advised what the above means and stated it will take 11 weeks for a response, I am concerned that a refund has been provided and the cancellation has been approved as such as a refundable cancellation, albeit they have stated no refund to the credit card can be made. I have sent the following to them and their response has been - we are unable to assist further - I have now concern how they can do this when the law does not allow this to be possible? The issue that I have experienced was: Disgraceful behaviour by Fab hotels in holding cancelled bookings in an expiring account when cancelled fully - NO REFUND ISSUED? Please can you refund the full amount to my credit card as due to the Covid restrictions there is no guarantee I will be in India in next twenty four months I await your refund back to my with the Credit card Company as I am not able to use the Credits expiring in 12 Months, I have been in touch with the credit card Company and they have confirmed they will be looking to FabHotels to refund back to the Original card as part of the Sec 75 Laws where a cancellation has been made and the payment has to be refunded back to the Original payment card. I have not been able to confirm I will be using the credits and therefore in order to safeguard my funds these needs to be back into my, If this is not accepted then I reserve the right to take the matter further for a investigation and chargeback as I have not authorised the payment and the reservations have been cancelled. Please can this be escalated to a senior manager and a refund issued back to the Visa card. If this is the Customer experience I have to endure then I will make it quite clear that this i not acceptable that you take money and put it into a expiring account and then ask me to contact you to get the extension, this is not customer service, I am deeply distressed by your action as there are no other Booking agents who are doing this to their customers, especially considering the hotels have been accepted as cancelled and a refund issued but held in expiring account.
    • That's logical and correct DX,  and how I understood it to work if they can't pursue the debtor  for the debt whilst they are alive, it can't be resurrected and charged against the estate or demanded personally from executors who knew diddly about that SB debt..
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Willo53

Chantry Collections

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Hi,

 

Does anyone have their e-mail address - I need to contact them today about a payment plan.

 

Hope you can help..

 

Thanks

 

W

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Before you set up a payment plan, have you checked that they have the right to collect this debt?

Whats the debt for? i.e. Credit Card/Loan/Bank account?

As per usual advise, don't talk to them on the telephone and keep a written record of all communications.


NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

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try this

 

Chantry Collections Limited. Services: Consumer Debt Collection. Contact: Mr David Summerscales. Email: dsummerscales@chantrycollections.com

 

but what is the debt and do they have the right to collect


PGH7447

 

 

Getting There Slowly

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Advice is given freely but is in no way meant to be taken as Gospel:-)

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Is it for Speedloan or anything like that? Chantry are illiterate and only appear to be able to commumicate by phone, you will also have problems paying them as they do not accept Standing Orders.

 

More details required please.


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Thanks Guys,

 

Its for cheques that I cashed with Aberale and Bond back in November of last year. I did 7 cheques at a charge of £13 per cheque so ended up getting £609. I wanted to roll over next month but didnt realise you had to write the cheques out again . I had no cheques left in my cheque book and the cheques bounced.

 

I have been paying them since November 09 and from a starting balance of £920, I have got this down to around £430 now. I missed last months pay of £50 and I am having problems paying this months, so I want to inform them of the situation.

 

I just know if I ring them up they will start giving me a hard time about legal action and breaking the plan again.

 

Any ideas how I should play this. To be fair I don't think I should have to pay the full amount anyway due to the excessive charges.

 

Ideas??

 

Cheers

 

W

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Yes understood - just write to them, email and post, state what you will pay and when, don't offer more than you can afford. Don't speak to them on the phone say in writing only. This mob only appear to work for A&B and I am sure that you are grateful that you are paying them something.

 

Not sure of the legalities of cheque loans so cannot comment on that I am sure others can advise.

 

Work out a budget of what is affordable and put your own priorities first. State very clearly that you have worked out a budget and can afford ££££ only.You do not have to give them a financial breakdown or any other information.

Edited by coledog

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