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GreatWonder

Company sending financial statements to an unverified address - data protection issue?

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To cut a long story short,

 

I moved address end of August this year, all my credit card companies / banking accounts were happy to accept change of address via their website / online facility. Excepting 1 company whom would only accept COA in writing.

 

Duly sent letter confirming new address and have since received statements at my new address.

 

I have in the last few days requested further finance from this company and only during a telephone conversation this evening discovered that they did not receive, or more likely did not correctly process my change of address.

 

This meant they were not willing to offer further finance products to my new address as according to them it is still unverified.

 

I have, however been receiving postal statements with personal financial information from this company to my new address. I am dealing with them and sending for a second time the requested confirmation, but surely if they are saying my new address in unverified, they should not have been sending personal information to an unverified address?

 

Can anyone with any knowledge on this advise if they have been contravening the Data Protection Act by sending statements to an address they consider as unconfirmed, as I am due to send them a harsh e-mail in the morning with regard to this.

Edited by GreatWonder

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moved tot he dpa forum


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