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CathyA

Query re Apple Mac Book

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Hi Everyone

 

I wonder if you could answer a query I have regarding my Macbook.

 

I bought it from PC World just under a year ago - the warranty is up at the end of November.

 

I had a problem with "flaring" on moving images and so took it to PC World who told me to take it to the Apple Store. They said it would need a new screen and that would take a long time given their workload and gave me the details of an authorised fixer. They fixed it in a week and all was well. Last week the screen went kaput and I went back to Apple who said the authorised fixer had obviously made an error - even leaving several screws out when they installed the new screen, and that it would need to be sent by Apple to be fixed - it will take up to a month. I really need my mac so I handed it over.

 

I am just wondering whether I am within my consumer rights to demand a replacement. I am concerned that the warranty will be up in a few weeks and I will not have any free cover should it go wrong again. I asked about this and the hip dude at the Genius Bar at the Apple store said "they'll be no problem fixing it even out of warranty because that's the sort of thing Apple do". All very nice but not official and not in writing - quite apart from the fact that since I've spent £700 I don't want it fixed at intervals, I want it to work so that I can rely on it.

 

So - do I go to PC World and ask for a replacement or do I just have to put up with this?

 

Thanks in advance

 

Cathy

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Welcome to the site.

Someone will be along soon to answer this.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Just to clarify at the moment is the mac with Apple at there repair centre?

 

Chris

TG

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yes, I handed it over to the Apple Store because I really need it fixed. It was only afterwards that I started to wonder if there is anything I can do if it happens again - esp once the warranty is over

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Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.


Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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