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please hep,im confussed with barclays ppi on hold

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my partner put a ppi claim into barclays credit card 10 weeks he is only due about £300 but if he gets it then it will write off what he owes on his credit card, however he got a letter from them a month ago saying they would make a decission by the 28th of this month (2weeks later than it should be) now im reading that all ppi claims are on hold, surely to god my partners should still be sorted out as he was due a answer 2 weeks ago? can someone please advise, he has had no letter saying its on hold or no final letter

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Hi Princess,


This is the latest news on PPI claims, it might very well be that your husbands claim has been put on hold, but they should write to you letting you know whats going on. Don't forget you can take your complaint to the FOS.



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Some but not all of the banks claim to be putting PPI claims on hold in light of the news the BBA will be taking Financial Service Authority to court to try and challange the news rules proposed by FSA.


Even if Barclays are 1 of the banks putting claims on hold, they are going against the strict instructions of the FSA, who have said they expect banks to continue handling complaints about mis-selling as per usual.


Barclays would have had to write to your partner and inform him of their intention to put his claim on hold, if indeed that is what they intend to do.


Barclays are well known to be snowed under with mis-sold PPI claims and it could well be they just haven't got around to deal with your bf's case yet.


Personally, I would give it another week and if you do not hear anything from Barclays, write them and ask for an update.


Good luck



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