Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

    • anotheruser0000
      Parking Fee Paid But Input Incorrect VRN

      By anotheruser0000 · Posted

      Thank-you dx for your feedback. That is the reason I posted my opinion, because I am trying to learn more and this is one of the ways to learn, by posting my opinions and if I am incorrect then being advised of the reasons I am incorrect. I am not sure if you have educated me on the points in my post that would be incorrect. However, you are correct on one point, I shall refrain from posting on any other thread other than my own going forward and if you think my post here is unhelpful, misleading or in any other way inappropriate, then please do feel obliged to delete it but educate me on the reason why. To help my learning process, it would be helpful to know what I got wrong other than it goes against established advice considering the outcome of a recent court case on this topic that seemed to suggest it was dismissed due to an appeal not being made at the first stage. Thank-you.   EDIT:  Just to be clear, I am not intending to go against established advice by suggesting that appeals should ALWAYS be made, just my thoughts on the particular case of paying for parking and entering an incorrect VRN. Should this ever happen to me, I will make an appeal at the first stage to avoid any problems that may occur at a later stage. Although, any individual in a similar position should decide for themselves what they think is an appropriate course of action. Also, I continue to be grateful for any advice you give on my own particular case.  
    • dx100uk
      Parking Fee Paid But Input Incorrect VRN

      By dx100uk · Posted

      you can have your humble opinion.... You are very new to all this private parking speculative invoice game you have very quickly taken it upon yourself to be all over this forum, now to the extent of moving away from your initial thread with your own issue that you knew little about handling to littering the forum and posting on numerous established and existing threads, where advice has already been given or a conclusion has already resulted, with your theories conclusions and observations which of course are very welcomed. BUT... in some instances, like this one...you dont quite match the advice that the forum and it's members have gathered over a very long consensual period given in a tried and trusted consistent mannered thoughtful approach. one could even call it forum hi-jacking and that is becoming somewhat worrying . dx
    • anotheruser0000
      Highview/DCB(L) ANPR PCN - Letter of Claim - Now Claimform - overstay - Riverside Retail Park in Norwich, Norfolk.

      By anotheruser0000 · Posted

      Yeah, sorry, that's what I meant .... I said DCBL because I was reading a few threads about them discontinuing claims and getting spanked in court! Meant  YOU  Highview !!!  🖕 The more I read this forum and the more I engage with it's incredible users, the more I learn and the more my knowledge expands. If my case gets to court, the Judge will dismiss it after I utter my first sentence, and you DCBL and Highview don't even know why .... OMG! .... So excited to get to court!
    • lookinforinfo
      Highview/DCB(L) ANPR PCN - Letter of Claim - Now Claimform - overstay - Riverside Retail Park in Norwich, Norfolk.

      By lookinforinfo · Posted

      Though it would be Highview you would  pursue. DCBL are nonentities-on their best day,
    • anotheruser0000
      Highview/DCB(L) ANPR PCN - Letter of Claim - Now Claimform - overstay - Riverside Retail Park in Norwich, Norfolk.

      By anotheruser0000 · Posted

      Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other! One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All

  • Recommended Topics

Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Help with British Gas and boiler problem

jus1971
 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4677 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

jus1971

jus1971

Posted
Posted

Hi my first post on a here, what a great site :)

 

We have been getting hassled for a powerflush for over a year by British Gas. We finally gave in as our boiler was making a whining noise and we were told it was because the pump was struggling due to sludge which was also present in the central heating pipes. It had its annual Homecare service a few months back, and although its 10 years old we were told apart from the sludge its working fine and will last for a quite a few more years.

 

Anyway, the powerflush was done a few weeks ago and we now have water constantly dripping out of the boiler causing huge puddles on the worktop every morning. The engineer came out and said it was caused by the powerflush and the part needed was obsolete so we will have to have a new boiler. He said dont pay for the flush as that's what's caused it

 

After many phone calls to British Gas, they have agreed not to charge us for the flush but that's all we are getting off them. They sent a salesman round but they quoted £2400 for a new one which we just don't have

 

The service manger called today and said the part would have gone eventually - it could have been in 6 months or 6 years but the powerflush didn't cause the damage, the pipe had corrosion and the powerflush probably dislodged whatever was blocking the hole

 

Is it worth going down the small claims route or would the judge say the powerflush payment was generous enough? The boiler was working fine before all this and Im sure it would have gone on for a few more years yet. British Gas have said they have kept to their terms which is to replace parts if available.

 

Thanks, Justine

Link to post
Share on other sites
rebel11

rebel11

Posted
Posted

Hi jus1971

 

Welcome to the CAG

 

Have you checked that the 'Part' isn't available? Whats the make of the boiler? Whats the part? I'm sure British Gas said the same some years ago, however the part was available.

Link to post
Share on other sites
jus1971

jus1971

Posted
  • Author
Posted

well he said he rang gloworm who confirmed they didnt have the part either. The thing is, he says it doesn't have a part number and described it as a copper pipe going to the heat exchanger. But without a number its a bit tricky!

Link to post
Share on other sites
rebel11

rebel11

Posted
Posted

Hi jus

 

Everything you need to identify the Part, the diagram with description, cross reference with the parts list at the bottom.

 

http://www.glow-worm.co.uk/stepone/data/downloads_sd/50/00/00/compact100e.pdf

 

Then type in the post code http://www.glow-worm.co.uk/spares/

 

Ring up the nearest stockist to you. If it available give British Gas a ring, get them to sort it out and also compensate you.

Link to post
Share on other sites
MrHandyman

MrHandyman

Posted
Posted

Hi Jus

 

There was a similar situation a short while ago wit another CAGer who thought that BG had broken their boiler whilst carrying out work. The outcome of that was that BG paid for their replacement boiler, but only after it was taken to the highest level.

 

What I would suggest, just as I did in this circumstance, is that you write a letter of complaint to Helen Emms, the Head of Customer Relations. Detail that BG carried out work to improve your system, but instead have caused you to need a new boiler. Say you are unhappy with the Service Manager's resolution and you would like to escalate the situation to the Customer Operations Manager.

 

The address to contact Helen Emms at is:

 

Lakeside

30 The Causeway

Staines

Middlesex

TW18 3BY

 

Mr H

Link to post
Share on other sites
jus1971

jus1971

Posted
  • Author
Posted
Hi Jus

 

There was a similar situation a short while ago wit another CAGer who thought that BG had broken their boiler whilst carrying out work. The outcome of that was that BG paid for their replacement boiler, but only after it was taken to the highest level.

 

What I would suggest, just as I did in this circumstance, is that you write a letter of complaint to Helen Emms, the Head of Customer Relations. Detail that BG carried out work to improve your system, but instead have caused you to need a new boiler. Say you are unhappy with the Service Manager's resolution and you would like to escalate the situation to the Customer Operations Manager.

 

The address to contact Helen Emms at is:

 

Lakeside

30 The Causeway

Staines

Middlesex

TW18 3BY

 

Mr H

 

Thank you for that address. I have used a template from Consumer Direct and will send to this lady. We have given up on the spare part as it seems it is definitely not available from glow worn. We have now had to arrange for a new boiler to be fitted for £1800

 

Thanks again :)

 

Justine

Link to post
Share on other sites
  • 8 months later...
sir_gilmour

sir_gilmour

Posted
Posted

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...