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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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IG INDEX DILEMMA, please Help


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I seek some urgent advice.

Background

I applied online for a CFD account with IG Markets back in early 2007, and received an instant email in my account after submitting my application. It stated that my IG Markets account would not be automatically opened, but instead manually looked by the member of an account opening team.

 

Few days later I got a call from one of their account excecutives citing that they are unable to open me an IG Markets account but have opened me a standard IG Index Account instead for me to use. And after a few months considering my trading activities they would review to also open up an IG Markets account. There was no paper work no agreement or any signatures taken. No Risk Disclosure Notice signed either. And needless to say I never applied for the IG Index product it was literally shoved on me as a substitute.

Later that day I received an email by the same person who I spoke to, with the contents containing a standard welcome, username, password, and a url linking to the dealing handbook page.

 

I tried using IG index spread betting service for a few weeks but due to the high nature of low margins and high risk involved I wasnt very keen on it. So again after a few months requested them to open me a IG Markets account again. And again I was told I need to have 20k-30k of liquid funds in order to be opened that IG Markets account. Also was told that virtually Spread betting is the same as CFD's so I am better off using Spread Bets via IG Index, according to their Account executive.

Downfall

I started using IG Index actively end of 2007 till start of 2008, IG index has this option where bets get automatically rolled over, I placed a trade which was on a Friday which got rolled over, markets close from Friday evening till Sunday 11:30pm. I called their dealing desk to close the rollover as it wasnt possible to do it online (website dealing platform wasnt allowing it) but thier line was constantly busy, so my bet got rolled over till Midnight Sunday. Markets reopened in the UK Monday morning, my position was in a total loss from a postive balance of 1.5k due to some financial catastrophe (Lehman Brothers Bankruptcy), it negatively impacted my bet. My position was down by -27k by monday I still did not close my position and it got rolled over again. On Tuesday afternoon the markets recovered enough to bring my loss down to -17k and IG index emailed me regarding margin calls or otherwise they would close my positions at a loss. Before the end of the day I was closed out and stuck with a loss, if my positions were remained open when markets finished trading my loss would have been further down to -5k or less.

 

So the thing what I didnt understand was when my position didnt have enough margin(funds) why did they let it dip down to a loss of -27k , especially when I didnt have any credit limits on my account. And when markets were improving and my loss decreasing why was it then only they decided to close me out???

 

 

AfterMath

It was a shocking hit I spoke to IG people and they asked if I owned any property in my name and whether I could pay the -17k balance. Which I couldnt and dont own any property either.

So they happily suggested me to make monthly payments of whatever i could afford to without signing any agreement. I proposed a minimum payment and started paying ,late and even skipping months they never said anything. Probably were sleeping or something.

About over an year they asked me to revise the payments by a significant increase and also sign a settlement agreement with a few unusual conditions :

 

1. I accept and wont dispute the debt.

2. I will not show this to anyone else and it would remain confidential between IG and myself.

 

Good Luck or Bad ??

Ok I was moving places so the agreement kinda got lost in the process, its somewhere but I never got around finding it properly. 6 months pass by and they start freaking out by emailing me regarding the settlement agreement to be posted ASAP or the agreement would be void and they would pursue legal route to claim the full amount instead , I still havent got around finding it, I kinda told them I did post it maybe got lost in the post, so will post em my copy if I can find it. I know its somewhere but its been like more than an a year since they gave me that agreement. And I keep getting nagged about it every month from IG index.

If I dont find that document and submit it to them would the Agreement really be Voided/cancelled this way?? They never got around sending me a second copy to sign or anytihng.

 

Iam sorry this has been a rather tedious long story, but could someone tell me where do I stand??? Is it just me or have they been trying to cover something dodgy in regards to my consumer rights and protection,etc??

 

Thanking you in anticipation :)

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I'm not experienced on these things but they may possibly have fallen foul of the regulator in some way by letting your position fall drastically ? As you applied online they would only need to show a 'tick' box that you agreed to their t's and c's - The Consumer Credit Act 1974 (Electronic Communications) Order 2004 came into force in December 2004 any online agreements entered into prior to this date still need a signed executed credit agreement.

Electronic signatures weren't considered valid until this date.

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Thanx 42man for your reply . I think Iam getting at what youre saying and it made me scoop out the customer agreement terms and conditions of both IG Index (igindex.co.uk) and IG Markets (igmarkets.co.uk).

Both dictate the agreement between the client and the individual company, so in my case I have ticked the online box accepted their t&c during the application for IG Markets account. And I can confirm that with the automated email which I received by IG Markets in my mailbox confirming my application submission.

But as I mentioned that account never got opened and was opened a substitute IG index account without signing or applying for it. So it's IG Index who have the claim.

 

Also I did a bit of research via companies house and came out with the following results. Iam not sure if they are of any significance or not.

 

 

Name & Registered Office:

IG MARKETS LIMITED

CANNON BRIDGE HOUSE

25 DOWGATE HILL

LONDON

ENGLAND

EC4R 2YA

Company No. 04008957

 

 

Name & Registered Office:

IG INDEX LIMITED

CANNON BRIDGE HOUSE

25 DOWGATE HILL

LONDON

EC4R 2YA

Company No. 01190902

 

They are both seperate entities but sister companies which come under the corporate group IG Group, which floats on the London Stock exchange.

 

My question is if I never had any application nor agreement with IG Index does their claim have any legal standing?

To put it in a less complicated example would be like applying online to Brittannia bank for a financial product, they reject the application and instead substitute me with a different financial product with Smile without every having to go through an application process.(assuming they are seperate companies but sister companies under the parent company Cooperative bank).

So would tick boxing Brittania's t&c online dictate my agreement with Smile with thier different financial product??

I also have to check whether CFDs and Spredbetting are governed by the Consumet credit act.

 

Thank you , awaiting your replies :)

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  • 1 month later...

Too many dodgy company's when it comes to Financial Spread Betting!

I have been doing this for years...its an excellent game, but its got to be played with the most TRANSPARENT & HONEST brokers.

As far as i'm concerned, IG is NOT one of them!:-x

 

Along with the likes of many in this field, TRANSPARENCY is only existent in technical terms...i.e., they will defend the left knacker out of their respective systems, unless you can trawl and counter the trash!:-x

For example..IG "net off" positions at close of markets!..i.e, close your position, and re-open it at the opening price, ADJUSTED with their overnight charges, as its a "rollover" position.

This is very confusing, as it knocks out your average, UNLESS, like myself, you create an excell file and log down individual positions, which then spits out the average :rockon:

 

Best ones are, without a shadow of a doubt, Paddy Power, Capital Spreads:clap2:

Their TRANSPARENCY is second to none....deducted rollover charges are clear as crystal, so is profit, balance etc:whoo:

London Capital Group own Capital Spreads, and Paddy Power use their platform...probably for a fee!

 

I have tried LOADS, but hese guys are in a league of their own. Even the SPREADS are the TIGHTEST!:whoo:

Their stop-losses are automatically added to each trade, which you can adjust, depending on your capital.

 

I am at the moment trying out CMC (Brand new platform), World Spreads etc, as i am looking at some brokers who DO NOT insist on stop losses!...even though its safe to have these (unless the dodgy geets whack you out on "gapping"!), it hinders my strategy, as it eats into your capital, hence, swallowing your resources in the process....subsequently can lead to a margin call!!!!!!!!!!!!!:-x

 

The way you have described your opening post, it looks like IG definately are guilty of some wrong doing!

I have seen a RECENT article, implicating them in a CFD reprimand, over dodgy dealing...(i will have to search the web for it, but i did read it a few days ago)...so i think they may want to avoid you taking any litigation, especially when they have just been fined (i think) for some form of client dis-honesty! (Don't quote me on it, but i will try to locate the news story)

 

Their is no doubt, an element of greed on your part for having a position which clearly out weighs and logical control...but depending on your initial deposit (which you have not mentioned)..i think your liability should be limited :smile:

 

Marcos

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