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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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i called barclaycard and they said it was not from them as they had sold the debt to hfo in sept 2007. i asked they guy to send a letter stating that but he refused but i have his name.

 

Looks like BC are getting themselves in knots again.

 

It's very imortant you find a way of recording the calls.

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Possibly Barclaycard send to Mercers and Mercers sell the accounts? Don't know how they work. I think it is worth contacting Mercers as BA suggests.

 

No, Mercers are normally the first to try and collect, then Barclaycard sell to a DCA, which seems to be Roxburghe, you also need to speak to Carly and get her take on this, is there a postmark on the letter from where it was posted, I think I can guess.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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yes dadofholly it seems to me they are trying to hide something they deliberatly left out the 2007 from the printouts and are now saying in a round about way they still own the account

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I think you need to speak to Carly. She sent the letter?

 

BA - would Mercer Collections not look after the admin side of the sale?

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I think you need to speak to Carly. She sent the letter?

 

BA - would Mercer Collections not look after the admin side of the sale?

 

I would,nt think so, but Barclaycard should have the info anyhow as Mercers are the inhouse collection arm, oblivious needs to speak to as many people as possible, I have a feeling Carly works at the office of misinformation.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Oblivious - this is the link to another thread where BC claim Mercers own it - just for information. You may have seen it.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?283156-HFO-services-Barclycard&p=3246866&viewfull=1#post3246866

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ok another update for you i have phoned paul hart again unfortunatley he is off and could be for at least a week with personal problems. the lady i have spoken to has again said the account was sold to hfo on 28th september 2007 and i have asked her can she please send me this in writing and she has told me that she will send this request to carly. when asked why they have sent a letter stating that it was with mercers she said id could have been at the time they sent it. i told her that was not possible as i have previously been told it was sold to hfo in 2007. she said she wasnt sure what had happened but will get the information i have requested sorted and put in writing.

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ok another update for you i have phoned paul hart again unfortunatley he is off and could be for at least a week with personal problems. the lady i have spoken to has again said the account was sold to hfo on 28th september 2007 and i have asked her can she please send me this in writing and she has told me that she will send this request to carly. when asked why they have sent a letter stating that it was with mercers she said id could have been at the time they sent it. i told her that was not possible as i have previously been told it was sold to hfo in 2007. she said she wasnt sure what had happened but will get the information i have requested sorted and put in writing.

 

When they say they have sold it to HFO - ask them which one

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You still want evidence of whoever it was sold to ie a printout, this would have had to have been recorded somewhere, I have never know a Barclaycard account sold to HFO Services direct, in 2007 they seemed to be sold to Roxburghe, keep digging and if Mt Hart is not available on Monday, you want to speak to whoever is in charge.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Another No 0844 556 0066 which is Barclaycard recoveries and see what there version is, I have other numbers aswell, lets see how often they contradict themselves, this is where recording comes in useful.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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thanx Broken arrow i will wait and see if i get the info. i looked at the prinouts again and they definatley do not have any info for the year 2007 i have a feeling they will say they have sent it

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not have any info for the year 2007

 

Nothing important must have happened that year:roll:

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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ok guys another update... i phoned the number on the letter i recieved the other day and asked to speak to carly stubbs but the lady she has never heard of her!! i then phoned paul hart again and explained about the letter saying it says mercers have are dealing with the account and he no explanation of why this has been said. I told that the printouts they had sent are missing the information of who the account was sold to and he said after speaking to the manager of that dept that was all the information they held on me. I asked him that it must be documented somewhere about who it was sold to. he said he was looking at the collections screen and it was sold to hfo services in sept 2007 and gave an address of highland house in wimbledon. i asked him are you sure it says services and not capital and he said yes its services. i then asked can you send me this in writing to which he said yes. i asked him why it was not shown on the printouts i had recieved and he said he does not know but all ther prinouts i had recieved contained all the info they have on me. Whats next guys?

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Did he give an exact date? Let's see what they send in writing

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Lets hope that letter comes.

Who then is Carly Stubbs?

Highland House is the address of Turnbull Rutherford Solicitors.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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