Jump to content

BT and Collect Direct UK


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3927 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi there,

F ive months ago I was in hospital for a month and when I was discharged and returned home I found som letters from BT that they were cutting me off due to non payment of £74.48, upon trying the phone I had indeed been cut off, I rang the BT automated payment system and paid the full out standing amount.


I allowed a couple of working days to ensure that the payment had been recieved by BT and it had so I contacted BT regarding the reinstatment of the line and was adived this could not be done as the line had been ceased and therefore would have to setup a new account with a new number and I did so.


Was advised of my new number along with mt account number and that she had now removed all referance to me regarding the old account number.


Recieved a letter today from DCA on behalf of their client BT, for sum of £42.88, I checked online and could see all my payments for the last 3 months were up to date and no money owed.


Had no communication with or from BT regarding outstanding final payment from time of new account being opened and to this day.


Contacted the DCA and questioned them as to what it was for. they gave me an account number for my old number and the sum owed was £34.30 plus £8.58 that BT added for refering it to the DCA.


The DCA requested that I pay them now along with providing them with my contact numbers, I refused on both accounts informing them I would be contacting BT regarding this matter.


Rang BT who refused to speak with me as it has been passed to the DCA.


Rang the DCA and informed them that I am writting to BT disputing the bill and they should take note of this, was informed it makes no differance if I dispute the bill at all they would continue chasing payment and that as wriiten on the letter I recieved that could involve me recieving a CCJ, an attachment of earnings or The Balliff visiting my home.


Where do I go from here plz?


Many thanks

Link to post
Share on other sites

Hi Dave,


Welcome to CAG


As your an existing customer of BT, as they want to keep your custom, as you've already paid the amount they are demanding, I would E-mail Ian Livingston the CEO,

otherwise you'll be going in circles, explain whats happened and what you want done:- [email protected]

Link to post
Share on other sites

Guest Cartaphilus

This number may also be of help, ask for the Chairman's Office (BT), they are usually very good at sorting out situations like yours. They are seperate from the normal call centres, or used to be:




*hi guests* ;)

Link to post
Share on other sites


  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...