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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Brighthouse and Optional cover


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Brighthouse are refusing point blank to take any osc and dlc off my items i am paying for. I have my own house insurance with sunlife and they say because my house insurance company will only pay me if anything got stolen and not brightouse.

 

Brighthouse say this is not good enough and i still have to pay for osc. Surely they can knock it off as i'm now paying for two policys really aren't i so whats the point in me having house insurance.

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Yes it was Optional and i told them i didn't want it anymore as i have my own house insurance and they said because my insurance company would'nt pay brighthouse if anything got stolen im not allowed to take it off. My insurance company told me my policy covers all hire purchase but they would give me the new tv etc not brighthouse though i would still be resonsible to pay them for anything stolen.

 

Now i was under the impression that if i had my own insurance i shouldn't have to pay then for service cover.

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Hi rosey,

 

I've come across a interesting thread, is a couple of years old, but worth a read and theres also a template on the thread:-

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?121808-Brighthouse-Optional-Service-Cover

 

It sounds like they are forcing it upon you.

 

Read the Template carefully before sending it off. Send it recorded. Keep a copy.

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Brighthouse are refusing point blank to take any osc and dlc off my items i am paying for. I have my own house insurance with sunlife and they say because my house insurance company will only pay me if anything got stolen and not brightouse.

 

Brighthouse say this is not good enough and i still have to pay for osc. Surely they can knock it off as i'm now paying for two policys really aren't i so whats the point in me having house insurance.

 

Hi

 

Absolute rubbish.

 

You can cancel your Optional Service Cover AT ANY TIME with 7 days written notice.

 

To cancel your Damage Liability Insurance you simply need confirmation from your insurer that you are covered for ITEMS SUBJECT TO A HIRE PURCHASE AGREEMENT THAT YOU ARE RESPONSIBLE FOR.

 

No ifs, not buts...

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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