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Got a letter for Customer compliance inverview ?

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Hi all,


Got a letter through the door stating that I MUST attend a Customer Compliance Interview at X time and X date.... Only problem is, I am Ill ! I have quite a bad chest infection bordering on pneumonia.... I am on the same treatment that is used for the latter at present. (Sterioids, penicillin and pumps)


I have called but am waiting for a call back to change the appointment they sent me.


Also, I am about to sign off IS anyway as I am soon to be no longer entitled with University etc.... will this now look suspicious ?


Lastly, Can I close the claim over the phone or do I need to write/attend the office ?




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